About the role

The quality assurance role will work closely with operations project management teams on identifying & reconciling field quality issues and driving continuous improvement, making sure Nielsen IQ’s data is reliable & trusted. The ideal candidate should be proficient in various quality tools as well as solid data analysis skills and have excellent problem-solving skills including root cause analysis & process improvement.

Responsibilities

As an Independent Quality Control Executive you will be responsible for the following:

• Implement quality assurance procedures in accordance with data collection methodology
• Ensure investigation is appropriately conducted considering robust analysis, documentation of root causes, and identifying potential risks to fieldwork quality
• Ensure timely communication to the field team or vendor on any quality issues found
• Ensure appropriate remediation is identified that will address the root cause and proactively prevent similar issues from occurring
• Use systems or tools to track data fluctuations and identify & address fieldwork issues through data analysis

Resource, Time & Cost Management

• Work closely with fieldwork team/vendors to ascertain their capacity and capability level
• Allocate QC resources (internal/external, subject to manager’s approval) according to availability and project schedule, ensuring audit quotas are met in a timely manner
• Manage and track the project budget allocated for IQC
• Document project IQC cost information for use in controlling expenditures

Vendor Quality Management

• Conduct fieldwork observation/accompaniment when required and address issues to help Vendor to implement corrective actions so they are consistent with Nielsen IQ’s quality standards
• Provide performance feedback to Vendors to improve their quality standards
• Encourage continuous improvement by providing Vendors with timely, constructive feedback and necessary support to ensure high-quality and timely delivery
• Organize KPI discussion and action planning meetings to provide feedback and recognition to vendor partners on their project execution

Quality & Risk Management

• Conduct fieldwork observation/accompaniment when required and address issues to help the field team to implement corrective actions so they are consistent with Nielsen IQ’s quality standards
• Proactively identify and manage the resolution of risks and issues that may negatively impact a project deliverable
• Escalate project issues and risks as appropriate

Compliance

• Manage, maintain, and dispose of all project materials and documentation according to the company SOP manual
• Fully comply with data security and privacy policy to protect personal individual-level data as well as client provided name list
• Work with fieldwork team and external vendors/suppliers to assure the process adherence to company SOP as well as meeting country policies & regulations, including Personal Data Protection Act (PDPA)

• Minimum Diploma from an accredited college or university 
• Fresh graduate or candidate with 6 months/1-year experience in a market research agency preferred
• Willing to travel around Singapore to do field witnessing 
• Good English communication skills 
• Ability to prioritize tasks based on urgency and importance 
• Strong discipline, flexibility and ability to work under pressure and tight deadlines 
• Highly organized and capable of working independently as well as operating as part of a team 
• Adhere to work schedules and submit field reports within the operating schedule 
• Ability to carry out any other duties reasonably asked of you 

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.