For our Commercial Team in Brussels, we are looking for a Client Response Executive.

As a Client Response Executive (= Customer Service Executive) you and your teammates are the first point of contact for the Category Managers and Trade Marketers of leading manufacturers and retailers in FMCG for answering daily questions about the use of NielsenIQ software and market data. You are partly responsible for customer satisfaction by adequately following up customer requests.

RESPONSIBILITIES

• You answer customer questions about the use of NielsenIQ software and data

• You coordinate work if expertise from other teams is required

• You set up and refresh customer reports on market developments

• You familiarize new customers with working with NielsenIQ information

• You contribute to projects aimed at customer satisfaction or optimization of work

• You identify sales opportunities that you coordinate with the Sales team

A LITTLE BIT ABOUT YOU

Are you looking for a service oriented job? Do you really stand out in an informal work atmosphere? Do you prefer to work in a small team with a lot of personal guidance? And do you enjoy being the link between our customers and our colleagues in the internal departments? Look no further: you've come to the right place!

Our ideal candidate:

• Has a completed MBO / HBO study, preferably in Economics and Marketing

• Has numerical insight and affinity with data analysis

• Is communicating with good English level and knows ONE of the following languages at FLUENT level: French OR Dutch

• Is solution-oriented and eager to learn

• Is customer-oriented

• Is interested in marketing and in products that are sold in supermarkets (fmcg sector)

• Is able to independently manage smaller projects

• Experience in a customer service role is an advantage

Additional Information

This is a temporary contract available from now to the end of June 2023.

We offer you an interesting position in an internationally oriented company, where you learn, among other things, how companies handle market information. At NielsenIQ you learn the right skills when you want to continue in market research. NielsenIQ offers career opportunities, also towards other teams

• Training & personal development: you follow an extensive training program that includes the NielsenIQ software (NITRO, Answers Desktop, Connect Express), Excel, industry knowledge of the channels measured by NielsenIQ (including supermarkets, drug stores and e-commerce)

• Variation: you work for many different manufacturers and brands.

• Culture: flat organizational structure, international, open and informal. We offer free fresh fruit, massages, yoga and monthly team drinks and regularly challenge each other at the football table.

#LI-FC

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.