Associate Client Manager

Location: Bentonville, AR

Work Arrangement: Hybrid (2-3x/week)

Reference ID: REF23864N

About this job

Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food product moved or why the signage changed? At NielsenIQ, we work with U.S. retailers and manufacturers to help them understand their consumers, and to optimize their business down every aisle. Every day brings a new challenge working in an extremely fast paced, ever evolving, competitive retail landscape. 

On the NielsenIQ Customer Success Team you will work face-to-face with key manufacturer clients to engrain robust NielsenIQ solutions. This is done by assisting your clients with navigating through complex business challenges with insightful and actionable NIQ recommendations with confidence. 

Responsibilities

When you join NIQ, you’re signing up for an experience that requires autonomy, flexibility, curiosity, and passion. As an Associate Client Manager, you will: 

• Establish NielsenIQ and you as indispensable insights and thought leader partners for your clients 

• Build sustainable client relationships through delivering everyday value to enable our customer’s success using our data, tools, and by providing insights on their business 

• Establish yourself and NIQ as a trusted advisor to your clients, helping them to achieve their business imperatives 

• Train and consult clients to conduct analytics using NielsenIQ tools and data sets, democratizing insights to drive business decisions 

• Independently complete analyses using NielsenIQ tools and data to develop insights that drive client outcomes 

• Identify potential revenue opportunities and risks with your assigned clients and assist internal teams to drive sales. 

• Develop expertise and ability to advise clients on industry trends, participating in client discussions and presentations as applicable. 

• Play an integral part in shaping our company’s vision by elevating the Voice of the Customer 

• Be accountable for identifying opportunities to collaborate across NielsenIQ teams and drive adoption of our NIQ assets with your clients. 

• Ability to work cross-functionally with internal stakeholders to identify and advise your clients on solutions for their business. 


Qualifications

• Bachelor's Degree Required 

• 3 -5 years’ experience in related industries which include: Consumer Packaged Goods, Retail, Consulting, or Analytics 

• Highly Proficient in Advanced Excel
• Strong analytical aptitude, naturally curious and lifelong learner.
• Experience with syndicated data.
• Experience utilizing multiple and complex data sets through problem-solving and proven project management skills 

• Experience in customer success environment and ability to develop, maintain and grow client customer relationships 

• Project management skills and ability to manage multiple priorities in complex situations 

• Skillfully communicate and work collaboratively with internal and external teams 

• Strong sense of autonomy, urgency, and accountability to delight clients 

• Retail or Manufacturing background a plus (Retail Merchandising, Category Management, Operations, etc.) 

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/