REF#: REF15786X

Location: New York, NY 

Work Schedule: HYBRID 

ABOUT THIS JOB  

As a Customer Success & Insights leader, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data, database, and analytics which drive the overall customer experience and elevate NIQs performance.

This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.    

At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.  

RESPONSIBILITIES  

• Developing strategic direction and service strategy to advance client’s priorities and drive improved, measurable satisfaction with NIQ
• Building deep expertise and empathy with your client 
• Building meaningful relationships across multiple client divisions and develop a trusted advisor partnership with the key customer stakeholders
• Drive strategic thought leadership within and across clients leveraging NIQ tools and assets 
• Identifying opportunities for increased partnership and elevating those opportunities to organizational partners
• Working collaboratively with commercial lead and other cross functional partners
• Facilitating clear day-to-day and strategic communications with the client roster 
• Project managing internal cross-functional client issue resolution and the associated response 
• Prove the value of NIQ solutions in support of growth, adoption and value creation 
• Client facing owner for technical issue resolution and internal escalation through appropriate channels when necessary
• Collaborating with the internal BI team to drive tech/ tool adoption and improve client experience
• Onboarding, training and developing team members to elevate delivery against the above accountabilities  

A LITTLE BIT ABOUT YOU  

Are you an excellent people leader with the ability to support, mentor and inspire client impact? Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey? Are you able to work collaboratively, as part of a remote team within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution? Are you able to identify opportunities for growth for NielsenIQ and the client? 

QUALIFICATIONS  

• 8 years’ experience in a relevant industry (CPG and/or consulting) 
• Relevant experience with research techniques & solutions in the related industries of Consumer Packaged Goods, Consulting, Information, Sales, Analytics or similar 
• Experience in Bev/Alcohol a plus!
• Proficiency in Syndicated POS Data and Panel Data required 
• Effective in senior level communications, influencing & negotiation
• Experience managing a team preferred  
• Mission-driven and passionate about serving a purpose  
• Excellent awareness of market conditions and client business environment  
• Proficient in Microsoft Office software and Salesforce  
• Familiarity with NielsenIQ tools, applications and platforms a plus 

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.