Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#Li-Hybrid

At Nexthink, we are reimagining how the Product organization scales its impact. We are seeking a Senior Software Engineer to take ownership of our observability platform that reduces manual effort, improves operational efficiency, and helps Engineering teams deliver value to customers faster. 
 
This role supports Nexthink’s Engineering organization of 300+ people. You will operate in a highly autonomous, foundational role, acting as the primary engineer responsible for the observability domain. You will own technical direction and execution, while partnering with stakeholders who identify and prioritize observability opportunities. 
 
The role requires strong engineering judgment, end-to-end ownership, and comfort operating independently in a production environment with real business impact. 

Your main responsibilities will include: 

• Design, develop, and own an advanced observability platform, integrating systems through APIs using DataDog, AWS services, GitHub Actions, OpenTelemetry and more. 
• Leverage AI and LLM capabilities to automate root-cause analysis and surface improvement opportunities across the platform. 
• Own the administration and optimization of the observability platform for performance, reliability, cost, and governance. 
• Proactively monitor, troubleshoot, and iterate on implemented solutions to ensure efficiency, accuracy, and production-level reliability. 

• 5+ years of experience working in SaaS projects. 
• Experience with observability systems and concepts. Experience with DataDog would be a plus. 
• Experience with CI/CD and DevOps. 
• Experience with IaC tools for managing cloud and/or observability resources. 
• Experience with Kubernetes and AWS fundamentals. 
• Knowledge of security requirements and best practices in SaaS environments. 
• Understanding of SRE challenges. 
• Being able to leverage AI tools in day-to-day work 
• Ability to lead cross-team communications. 
• Self-motivated, with good organizational skills. 
• Positive and solution-oriented mindset. 
• Professional-level English spoken and written. 

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

•  Permanent Contract and a competitive compensation package.
• 📍 Amazing centrally located offices near the Bernabeu Stadium.
• 🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
•  🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• 🤸 Up to 25 EUR per month for a gym subscription.
• 🛴 Flexible compensation plan for childcare & public transportation.
• 🧑‍🏫 Reimbursement of up to 50% of the cost of English & Spanish classes.
• 🍉 Fresh fruit, cookies, soft drinks and protein shakes at the offie.
• 🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• 📣  Bonuses for referring successful hires after three months of continuous employment.
• 🚚 We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

The base salary for this role is €55,500 – €93,600 gross per year, with a total on-target earnings (OTE) range of €62000 – €104000 including an annual performance bonus. You'll also be part of our broader total rewards package — including benefits tailored to where you live and how you work best.

We set our pay ranges using objective criteria: the scope and level of the role, the skills it takes to do it well, and the relevant market data. Ranges are reviewed every year to remain competitive and fair. We're transparent about this because we think you deserve to know what you're working towards from day one.  In accordance with the EU Pay Transparency Directive (2023/970), we publish salary ranges on every Nexthink role. We won't ask what you currently earn or your previous salary. What matters to us is what this role is worth and whether it works for you. Nexthinkers come from all kinds of backgrounds, and that's what makes us stronger. We welcome applications from everyone.