Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has nine offices worldwide.

We are seeking a skilled Channel Account Manager to join our team. The primary responsibility will be managing and creating deep relationships with our channel partners. You’ll also be working to strategically assess and develop new opportunities for growth. The ideal candidate has a well-developed knowledge of the sales process, excelling at generating leads, building relationships, and closing deals. The successful candidate will play a key role in increasing income and revenue by managing and negotiating with partners, generating leads, qualifying prospects, and managing sales of products and services.

Responsibilities:

• Build and maintain strong, long-lasting relationships with channel partners.

• Develop and implement new sales strategies to drive revenue growth within the channel.

• Work closely with partners to understand their needs and provide solutions that meet those needs.

• Monitor and analyze performance metrics and make necessary improvements.

• Communicate effectively with partners to ensure they are kept informed of any changes to products, services, or processes.

• Coordinate with various teams (marketing, sales, customer service, etc.) to enhance sales performance.

• Provide feedback and recommendations to the executive team regarding opportunities for new partnerships or channels.

• Negotiate and manage contracts with channel partners.

• Train and educate partners on the company’s product line and sales techniques.

• Identify and recruit potential new partners.

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• Proven work experience as a Channel Account Manager, or a relevant role.

• Demonstrable ability to communicate, present, and influence credibly and proficiently at all levels of the organization.

• Experience in delivering client-focused solutions based on customer needs.

• Proven ability to manage multiple projects at a time while paying strict attention to detail.

• Top-notch listening, negotiation, and presentation skills.

• Excellent verbal and written communications skills.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.