Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2023! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 56 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves 14 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $110M in operating revenues, NEDS employs 300 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

As a member of the Education and Development Team, the Education and Development Administrative Coordinator (EDC) assumes responsibility for the coordination of the onboarding process for ODS new hires, annual and on-going training for all ODS staff, professional development, and other educational programs as needed.  The EDC assists with the administration of the Learning Management System (LMS) and ensures the curricula are implemented as designed.

FOCUS AREAS/ESSENTIAL JOB FUNCTIONS:

Training:

• Oversees onboarding process of new hires, including scheduling of classes and ensuring curriculum requirements are met.
• Is responsible for the coordination and documentation of all ongoing, annual, and professional development education and training.
• Works with Administrative Manager, Education & Development to support training initiatives and special projects.
• Assesses needs for additional resources and creates and implements related tools and processes to meet those needs.
• Assumes responsibility for creating orientee on-call schedule to maximize learning opportunities.
• Performs administrative tasks for the LMS, developing and revising training plans, creating classes, and marking completion to ensure accurate and complete training files.
• Uploads certificates and other documents to individual training files.
• Serves as an ODS contact for LMS support.

Administrative:

• Partners with Manager, Education and Development to maintain internal websites and pages hosted on SharePoint.
• Coordinates in-person, remote and external training sessions.
• Supports quality initiatives and internal/external audits by generating reports, organizing data, and assisting to complete identified tasks.
• Develops and maintains relevant data bases, records, and reports as requested.
• Collaborates with other departments to ensure training needs are met.
• Occasionally supports administrative functions for NEDS as needed.
• Performs above duties and other duties assigned by Administrative Manager, Education & Development and/or Sr. Director, Education and Development.

KNOWLEDGE, SKILLS AND ABILITIES:

• Workload Management: Ability to prioritize and manage multiple priorities in a fast-paced environment. Ability to analyze priorities and adapt to meet deadlines.
• Critical Thinking: Ability to maintain and use good judgement with highly confidential, sensitive information and use critical thinking to identify potential issues and develop solutions.
• Organization: Is able to successfully prioritize when faced with demands, requests, and deadlines. Effectively handles competing priorities. Is able to distinguish between the crucial and trivial. Sees the big picture. Keeps situations in proper perspective.
• Project Management: Demonstrated ability to lead, organize, and manage multiple projects, adapt to changing priorities, and utilize time-management skills to meet deadlines.
• Interpersonal and Communication Skills:  strong interpersonal, written, and verbal communication skills. Ability to critically think, problem solve, and work productively both independently and as a team participant. Skilled in active listening and proven ability to handle sensitive and confidential information.
• Computer & Application Literacy: proficiency Microsoft Office suite, Learning Management Systems, and instructional technologies including Zoom, Databases, or other tools to facilitate interactive learning, e-learning, and webinars.

EDUCATION AND EXPERIENCE:

• Associate’s degree (A.A.) or equivalent from two-year College or technical school; or two years related experience and/or training; or equivalent combination of education and experience.
• Experience with SharePoint functionality preferred.
• Experience in medical environment preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required.

This is a hybrid position and will require travel to the Waltham, MA office. 

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19. 

When you join New England Donor Services, you can expect competitive salaries and a great benefit package. Benefits include BCBS Health Insurance, BCBS Dental Insurance, Vision Insurance,1x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account, Short-term Disability Coverage, Long-term Disability Coverage, Long-term Care Coverage, 403b Retirement Contribution, Tuition Reimbursement, Employee Assistance Program, Discounts through Working Advantage and a generous Paid Time-off Program.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.