Support Engineer
- Full-time
Company Description
We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
Job Description
Are you ready to discover the role of a Support Engineer in Netcompany-Intrasoft?
Joining us as a Support Engineer, you will have the opportunity to be a part of our highly skilled agile consultants teams working within large-scale transformation projects, that impact the life of millions of EU citizens.
As a Support Engineer you will:
- Work with engineering and devops team to ensure 24x7 availability of service offerings.
- Create and maintaining the Tickets in our ticket system and follow ITIL best practices.
- Create and update knowledge base for the known issues.
- Provide L1, L2 support and troubleshoot application and infrastructure issues.
- Send out the notifications to users in case of downtime during business hours.
- Trigger investigations (registration of problems) in order to identify root causes and prevent potential impacts on the application.
- Provide stand by support when required.
- Support, and document automated build and configuration management processes.
- Ensure comprehensive monitoring of all systems, including creation of dashboards for internal team use.
- Diagnose problems observed in test/staging/production environment.
Qualifications
What would make you a fit for the role:
- Bachelor’s degree in computer science or computer engineering.
- 3+ years of experience as a Technical Support Engineer or similar role.
- Good understanding of web services, API and IP based protocols.
- Ideally RHCE qualified or equivalent GNU/Linux experience or qualification.
- Experience of Docker orchestration technologies.
- Understanding/Experiences in scripting languages.
- Solid TCP/IP networking experience and understanding.
- Experience in network, OS and application monitoring tools.
- Good knowledge of ITIL best practices.
- Version control/git.
- Experience with CI/CD pipelines.
- Experience with Puppet is a plus.
- Jira/Confluence and service now experience is a plus.
- Blockchain knowledge is a plus.
It would also be a plus if you match some of the following:
- Team-centric mentality – comfortable working in a highly talented and dynamic team.
- Strong communication skills.
- Solid interpersonal and organizational skills.
- Excellent attention to detail and focus on quality.
- Ability to manage multiple, varied activities.
- Flexible approach to working, including on-call responsibilities.
- Enthusiastic and motivated to drive change through technology.
- Ability to work well under pressure.
- Passionate about automating manual tasks.
- Feels comfortable in documenting processes.
Additional Information
Being a part of the Netcompany-Ιntrasoft team, you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.
#LI-VT1
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU
#BePartOfSomethingGreat!
*Please submit your CV in English
All applications will be treated as strictly confidential.