We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of a Support Engineer in Netcompany-Intrasoft?

Joining us as a Support Engineer, you will have the opportunity to be a part of our highly skilled agile consultants teams working within large-scale transformation projects, that impact the life of millions of EU citizens.

As a Support Engineer you will:

• Work with engineering and devops team to ensure 24x7 availability of service offerings.
• Create and maintaining the Tickets in our ticket system and follow ITIL best practices.
• Create and update knowledge base for the known issues.
• Provide L1, L2 support and troubleshoot application and infrastructure issues.
• Send out the notifications to users in case of downtime during business hours.
• Trigger investigations (registration of problems) in order to identify root causes and prevent potential impacts on the application.
• Provide stand by support when required.
• Support, and document automated build and configuration management processes.
• Ensure comprehensive monitoring of all systems, including creation of dashboards for internal team use.
• Diagnose problems observed in test/staging/production environment.

What would make you a fit for the role:

• Bachelor’s degree in computer science or computer engineering.
• 3+ years of experience as a Technical Support Engineer or similar role.
• Good understanding of web services, API and IP based protocols.
• Ideally RHCE qualified or equivalent GNU/Linux experience or qualification.
• Experience of Docker orchestration technologies.
• Understanding/Experiences in scripting languages.
• Solid TCP/IP networking experience and understanding.
• Experience in network, OS and application monitoring tools.
• Good knowledge of ITIL best practices.
• Version control/git.
• Experience with CI/CD pipelines.
• Experience with Puppet is a plus.
• Jira/Confluence and service now experience is a plus.
• Blockchain knowledge is a plus.

It would also be a plus if you match some of the following:

• Team-centric mentality – comfortable working in a highly talented and dynamic team.
• Strong communication skills.
• Solid interpersonal and organizational skills.
• Excellent attention to detail and focus on quality.
• Ability to manage multiple, varied activities.
• Flexible approach to working, including on-call responsibilities.
• Enthusiastic and motivated to drive change through technology.
• Ability to work well under pressure.
• Passionate about automating manual tasks.
• Feels comfortable in documenting processes.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-VT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.