We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

A day in the life of an  Senior Application Support Agent : The Application support agent will integrate the EU project. Responsibilities of the team encompass deploying, testing and operating all the Atlassian Eco System which provides different functionalities to different entities at European Institution.

Your main duties will be:

• Application Support: Provide expert-level support for all business-critical applications, addressing issues promptly and efficiently.
• Troubleshooting: Diagnose and resolve complex technical issues related to applications, collaborating with cross-functional teams.
• Documentation: Maintain comprehensive documentation for application configurations, issue resolutions, and support procedures to ensure a knowledge base for the team.
• Monitoring and Performance Optimization: Proactively monitor application performance, identify areas for improvement
• Collaboration: Work closely with developers, system administrators, and other IT professionals to implement solutions and enhancements, and participate in the testing of new releases and patches.
• User Training: Provide training and support to end-users, ensuring they have a clear understanding of application functionalities and troubleshooting steps.
• Incident Management: Lead the resolution of critical incidents, conducting root cause analysis and implementing preventive measures to avoid recurrence.
• Service Acceptance testing: manual tests of new functionalities and corrections (hot fixes) with a focus on user perspective and consistency with documentation.
• Stand-by (Saturday and Sunday)

If you have

• Degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Application Support Specialist.
• In-depth knowledge of application support processes, ITIL practices, and incident management.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience with SQL, scripting languages, and familiarity with various operating systems is a plus
• Any other training or experience in the food safety sector or a scientific background is a plus.

…then this position is suitable for you! 

This position comes with  

• Competitive compensation packages  
• Interesting and challenging tasks within large-scale projects 
• An international dynamic within a fast-paced working environment 
• The opportunity to work in a diverse environment with talented colleagues 

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.