We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

A day in the life of an Application Support Agent: As a 1st line Application Support Agent, your daily focus is on promptly addressing end-user inquiries and issues related to our software applications. You're the initial point of contact, providing professional and effective assistance to users. Your tasks include troubleshooting, documentation updates, and collaborating with colleagues to enhance existing applications.

You will be part of the external RASFF/AAC team at the Directorate General for Health and Food Safety . Within DG's portfolio, you will be responsible for tasks of following systems:

• iRASFF: notifications falling within the scope of RASFF (Rapid Alert System for Food and Feed), non-compliances and food fraud;
• AAC AA (Administrative Assistance & Cooperation System for Administrative Assistance);
• AAC FF (Administrative Assistance & Cooperation System for Food Fraud).

Your main duties will be:

• Administrative Support: You will support the Commission's officials in their daily work by helping them extract and treat data from the systems. You will help the users of the systems with questions or issues they might have and you will be required to communicate/attend meetings with officials from other DGs to support their work when the systems are used.
• Data Analysis: You will work within the RASFF Team and the Food Fraud Team, helping with the analysis of cases/notifications, you will create reports, do traceability exercises along the supply/food chain and present the findings of your work;
• Documentation: You will have to maintain existing documentation and create new one, and to attend coordination meetings;
• Trainings: You will provide training and assistance of the application to the Member States and European Commission's officials. Travelling might be required.

• Moreover, you might be asked to perform some tests on the application.

If you have

• Minimum years of work experience: 2 including traineeships.
• Knowledge of EU Institutions.
• Proven ability to analyse, interpret, and communicate fraud threats and trends effectively is a plus;
• Languages: English (must). French (desirable). Other EU language is a plus;
• Strong data extraction and analysis skills: experience with Excel advanced functionalities, analytical and data visualization tools; Knowledge of QlikSense is a plus.
• Strong proficiency working with web browsers, web based tools and social media tools;
• Analytical skills;
• Critical and creative thinking;
• Positive attitude;
• Team player;
• Flexibility and time management;
• Works well under pressure and in a deadline environment;
• Problem solving and willing to accept feedback;
• Eager to learn;
• Good communication skills.

…then this position is suitable for you! 

This position comes with  

• Competitive compensation packages  
• Interesting and challenging tasks within large-scale projects 
• An international dynamic within a fast-paced working environment 
• The opportunity to work in a diverse environment with talented colleagues 

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.