Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries. Based in Porto, Natixis Centre of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms. Natixis in Portugal is the best combination of a “start-up mindset” with a large, solid structure. Its unique culture gives true meaning to a “beyond banking” personality: to be a real entrepreneur, self-challenging, ever striving to excel and go that extra mile.

Job Description
Risk Monitoring and Production Support team is a centralized application support team working in a sensitive and critical environment, with a combination of dedicated resources, technical and interpersonal attributes to provide a specialized support on the incidents raised by IT Market Risk department. The applications supported by the team is mostly written in Java, C++; Scala, SQL and Scripting. It also features Hadoop, Oracle and Sybase databases.

Role
The role for Support Application Engineer aims to:

• Provide production support with dedicated KPI’s to end-users for all application issues and respond to queries in a timely manner
• Investigating and debugging logs and source code to find bugs and issues
• Effectively manage and solve production incidents
• Work in a 1st / 2nd / 3rd line IT Support role 
• Pro-actively provide information to users on the progress of outstanding support
• Monitor applications and infrastructure in an effective way, compliant with the established SLA for the business lines
• Contribute consistently to the continuous automation and improvement of the applications
• Enhance user’s satisfaction by solving incidents/problems effectively and efficiently
• Ensure the proper troubleshooting and incidents follow up
• Create and maintain comprehensive project documentations

Experience
Must-have

• Academic background in either Computer Science (or similar IT degree), Economics or Finance
• Passion and experience in 1st and 2nd IT Support role related tasks
• Excellent debugging and problem-solving capability, efficient multi-tasking in a fast-paced, constantly evolving environment
• Empathy and ownership of customer issues
• Strong interpersonal, relationship, management, and communication skills • Ability to promote process improvement
• Proven experience in PL/SQL and SQL programming languages.
• Understanding in object-oriented languages
• Familiarity with basic Financial concepts
• Proficient in English (min B2).

Nice-to-have

• Experience with Oracle; Hive database
• Experience with VBA; SQL Workbench; GitLab, Control-M, BitBucket; CFT; Jenkins; Kakfa; Big Data; Unix, Business Intelligence
• Familiarity with basic ITIL
• Familiarity with Jira / Confluence
• Knowledge of French.

At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard. Our differences make us collectively stronger and are a source of fulfilment, innovation and performance.

In the framework of its Diversity, Equity & Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias. A blind CV excludes any personal details which refer to the applicant’s gender, age or ethnicity. When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address. Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.

#MuchMoreThanJustAJob

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day. It's going to be a busy one: French class before lunch and, just after, quick medical appointment at Natixis doctor's office.

Lunch break. Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest!) or, if you feel like stretching your legs, walk downtown to grab lunch.

Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one PlayStation game or the final match for that ping-pong tournament.

Tomorrow, you complete that certified technical training and the day after, you will work from home, taking advantage to finally do that online course on Udemy. Once you are done with your tasks for the day, you can visit the office for a board games session or show up at the rehearsal of one of Natixis bands. If that is too steady for you, meet your colleagues to surf some waves or join them in a football match.