Natixis in Portugal belongs to Global Financial Services business unit, the global arm of Groupe BPCE. As the second largest banking group in France, Groupe BPCE pursues a full range of banking and insurance activities, counting 100.000 employees and serving 36 million customers worldwide. 

Based in Porto, Natixis Center of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation: a perfect fit in Portuguese labour culture. Teams of IT, Banking Support Activities and Compliance work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms. 

Natixis in Portugal is the best combination of a “start-up mindset”, given its multicultural and inclusive environment, culture of proximity and participation and dynamic working methodologies, based on agility, collaboration and creativity, with a large, solid structure, founded on career management, including international mobility, financial security and robust processes, along with unlimited learning opportunities: small enough to keep entrepreneurial spirit, big enough to deliver globally. 

Join a team where you can make things change, achieve limitless perspectives to evolve and grow, become an expert and reach your full potential! Because you deserve much more than a job. 

We are looking for a Senior Application Support Engineer to work within our CIB Business Units.  As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.

Main responsibilities:

• Develop and establish common practices & standards for increasing the resilience of services.
• Evaluate and recommend new technology to improve the existing ecosystem.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Manage different stakeholders across different and complex distributed systems.
• Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines, with reliability and scalability in mind.
• Work on development and operations activities, under a DevOps practice, build and promote CI/CD approach on systems and applications.
• Effectively manage and solve production incidents.
• Participate in change management (applications and infrastructure), which involves collaborating with different teams.
• Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need)
• Work with the development teams on defining the architecture of new applications, according to the infrastructure standards.
• Work closely with developers to assist them in adopting and improving their use of existing tools and practices such as alerting, obsolescence, vulnerabilities
• Engage with other platform teams at Natixis to evaluate tooling, iterate on our incident response process, and hold effective post-mortems
• Design, code, and operate tools and systems to reduce the amount of time and effort needed by our engineers to scale our products.
• Participate in an on-call rotation alongside the engineers who build our products.

Technical skills:

• Minimum 5 years of experience in similar roles.
• Experience in a Software, Infrastructure, Systems, and/or Site Reliability Engineering role.
• Good knowledge on both Linux and Windows environments.
• Good knowledge of scripting languages (Shell, Python and/or PowerShell).
• Experience with BMC/Control-M or another industrial scheduler.
• Experience with TomCat, Apache, IIS, ARR.
• Experience with databases (Oracle, Sybase, SQL Server and/or MySQL) and basic SQL knowledge.
• Experience with Infrastructure backups.
• Experience with monitoring tools (ideally Zabbix) and dashboarding tools (ideally Grafana).
• Knowledge of LDAP, Firewall, Reverse proxy, Active Directory and Kerberos.
• Good networking knowledge.

Other skills:

• Good level of English - minimum B2 (mandatory).
• DevOps mindset.
• Ability to keep up with a demanding and fast-paced environment.
• Willingness to learn and evolve.
• Good communication skills.
• Ability to work in a team.

At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard. Our differences make us collectively stronger and are a source of fulfilment, innovation and performance.

In the framework of its Diversity, Equity & Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias. A blind CV excludes any personal details which refer to the applicant’s gender, age or ethnicity. When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address. Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.

Candidate’s Journey 

Following your online application, you’ll be contacted by one of our Talent Acquisition Specialists. The next steps would be to meet our business experts (Team Leaders and Team Managers), welcome and onboard you into the Team.  

Few other things you should know:  

This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model.  

Last but not least, we invite you to discover what a day in your like could look like:  

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods. This Purple Day is going to be a busy one: daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.  

Lunch break. Today, your Team is onboarding newcomers, but also welcoming French colleagues: the perfect excuse to walk downtown and bond over a francesinha. When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!).  

Back inside. Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks, meetings, some jokes with your teammates). End it on a high note: celebrating cultural diversity with a Diwali, the Indian festival of lights.  

Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning. Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session. If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.