👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in

REQUIREMENTS:

• Experience: 7.5+ years

• 8+ years of experience in business analysis with a strong focus on CPQ, Salesforce, and enterprise applications

• Proven experience in gathering, documenting, and managing complex business requirements and translating them into functional solutions

• Strong understanding of CPQ processes including pricing, quoting, contracts, and revenue workflows

• Experience working with Salesforce (preferably Salesforce CPQ) and integration with SAP systems

• Deep knowledge of end-to-end business process flows involving services operations and finance integrations

• Hands-on experience with Agile methodologies, backlog management, and tools such as Jira

• Ability to create detailed BRDs, user stories, process maps, and functional design documents

• Strong analytical and problem-solving skills with the ability to simplify complex business scenarios

• Experience collaborating with cross-functional teams including business stakeholders, developers, architects, and QA teams

• Familiarity with SAP process flows related to billing, materials, finance, and service management

• Excellent communication and stakeholder management skills, with the ability to work across global teams

• Experience in process mapping, process optimization, and continuous improvement initiatives

• Exposure to large-scale transformation or digital implementation programs

• Ability to support deployments, training, and change management activities across regions

• Customer-focused mindset with the ability to align solutions with business outcomes

RESPONSIBILITIES:

• Gather, analyze, and document business requirements across CPQ and Services operations including work orders, contracts, scheduling, installed base, service plans, logistics, and finance integrations

• Translate business needs into functional specifications, user stories, acceptance criteria, and process flows

• Challenge assumptions and simplify complex requirements to ensure measurable business value

• Create and maintain Business Requirement Documents (BRDs) and functional design documentation aligned with capability standards

• Manage and refine functional Jira stories ensuring clarity, completeness, and alignment with business objectives

• Act as a Subject Matter Expert on end-to-end business process flows, including integrations across CPQ, Salesforce, and SAP systems

• Ensure alignment between CPQ/Salesforce capabilities and SAP processes, including validation of data models, interfaces, and business rules

• Perform impact analysis for enhancements and changes affecting integrations and downstream systems

• Collaborate with SAP functional teams, architects, and integration specialists to resolve design gaps and ensure consistency across platforms

• Support Capability Owners in backlog prioritisation based on business value, dependencies, and deployment readiness

• Facilitate backlog refinement sessions, sprint planning, and PI planning for CPQ and Field Services capabilities

• Act as a liaison between business stakeholders, product owners, architects, developers, QA teams, and regional deployment teams

• Support transformation initiatives and contribute to governance forums and service transformation discussions

• Work closely with country teams to gather feedback, validate requirements, and ensure successful solution adoption

• Map, analyse, and optimise end-to-end CPQ and service processes, identifying inefficiencies and improvement opportunities

• Drive continuous improvement and process harmonisation across regions

• Support deployment activities by providing functional expertise, training materials, FAQs, and implementation guidance

• Gather post-deployment feedback and contribute to continuous enhancement of CPQ capabilities

Bachelors or Masters degree in Computer Science, Information Technology, or a related field.