Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, and hospice centers.

We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.

Position Summary 

The Field Operations Manager is responsible for overseeing the day-to-day operations of multiple locations. This includes supervising team members and the administration of warehouses performance as well as staffing, scheduling and daily operations.

Major Duties and Responsibilities: 

• Managing the daily operations of the assigned warehouse
• Directly supervise the work of multiple Field Service and Warehouse Technicians
• Responsible for the placement and pickup of product to customers; including inventory tracking, routine maintenance, and replacement of product
• Completion of documentation required for billing, inventory management, and product servicing, cleaning and maintenance traceability
• Foster business relationships with a variety of customers/clients
• Cleans, disinfects, repairs, and troubleshoots specialty medical equipment
• Delivery and installation of product to the end user for immediate usage

Supervisory Responsibilities:

• Management of customers, warehouse(s) and staff in a 24/7 work environment
• Manage personnel including interviewing, onboarding, training, coaching, and disciplinary actions as needed
• Trains Field Service and Warehouse Technicians, ensuring compliance documentation is completed on all products/items covered in sessions
• Ensures deliveries and set-ups of medical equipment/supplies to customer are completed within reasonable timeframe, according to delivery ticket
• Servant-Leader mindset in order to foster a team environment

Required Qualifications

Education:

High school education or equivalent

Skills & Experience:

• 1 year of management experience
• Must have the ability to be available for business calls and priority needs after standard working hours
• Must have the ability to manage customers, warehouse(s) and staff in a 24/7 work environment
• Personnel management experience
• Warehouse/Logistics experience
• Inventory management experience
• Dispatch and/or scheduling experience
• Ability to make quick decisions based on experience and knowledge
• Must maintain a valid driver’s license
• Must have experience driving a 16-foot box truck or similar
• Strong communication skills including verbal and written
• Ability to effectively present information in one-on-one and small group situations to both internal and external customers, and other employees of the organization
• Basic math skills
• Strong problem-solving skills with the ability to handle interfacing with customers while simultaneously acting on behalf of the organization

Preferred Qualifications

Knowledge, Skills and Abilities:

• Durable Medical Equipment experience 
• MS Office Suite experience, particularly Excel, Word, and Outlook
• Clinical experience in a healthcare setting
• Must possess excellent time management skills 

Joerns Healthcare is an Equal Opportunity Employer