NEC Software Solutions (India) Private Limited!  is based in Mumbai (Worli & Airoli) and Bangalore. It is one of the foremost providers of end-to-end IT services across various sectors. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.

Website - www.necsws.com 

Requisites

Education:

Bachelor’s Degree in Engineering OR BSC IT, MSC IT OR Relevant IT Experience

Experience (years):

2-4 years Total Experience, 2+ years Relevant Experience

Industry / Technology background:

Server Administration, Managed Services, M365 Intune

Location:

Mumbai

Working Hours:

Full Time UK Hours, Open to 24/7 shifts

Pre-employment checks:

Required

Role Summary:

·         Ensuring that all change/project work is delivered on time and to budget

·         Using specialist technical skills to proactively manage all elements of the supported Infrastructure ensuring high levels of service availability

·         Proactive Problem management to drive down numbers of fault Incidents raised 

·         Proactive monitoring of Servers, Key systems.

·         Proactive maintenance of systems, installing patches, upgrades etc.

·         Providing customers with technical consultancy 

·         Specialising in the configuration and support of Windows Servers and back office applications

·         Ensure compliance with all documented procedures

·         Monitor allocated procedures, review and update as necessary. Identify and produce new procedures as appropriate

·         Be able to work on the Office premises for minimum of 8.5 hours during assigned shift timings or more if the work demands. 

·         Be a part of the 24X7 shift rotation

·         Active involvement in other areas a per business requirements

Qualification Criteria/Work Experience

Essential:

·         Strong interpersonal/team skills

·         An adaptable attitude, wanting to provide excellent customer service

·         Self-motivation

·         Excellent communication and client facing/customer service skills

·         Knowledge of MS Windows Server from 2000 to the latest versions.

·         Experience in Microsoft Active Directory based on windows 2012/2016 as Domain Controller and core authentication system.

·         Group Policy Object (GPO) administration, troubleshooting and management and manage GPO links in OU hierarchy.

·         Understanding of network environments, LAN/WAN technologies and TCP/IP

·         Ability to quickly analyze & diagnose technical problems.

·         Work with Change & Problem Management Tools

·         Problem determination and resolution within expected time frame.

·         Identify and recommend improvements to existing processes.

·         Create regular reports for Management requirements.

·         Escalations handling.

·         Co-ordination with Server Managers/other teams.

·         Ensure the Service Requests and all pre-requisite checks are followed diligently.

·         Managing and administrating exchange online / Sharepoint online

·         Create, validate, deploy, rollback enabled packages, applications in an enterprise environment through the SCCM/Intune

·         Complete packages in a timely manner. Packaging will consist of building silent installation packages in an MSI or MST format and performing initial installation testing on Windows 10 & 11. Scripting experience will be required for packaging  

·         Develop and follow procedures for testing applications prior to deployment

·         Document the customizations and changes made during the packaging process     

·         Create update packages for Microsoft security bulletins/hot fixes and creating packages for 3rd party software

·         Research and perform analysis of complex system requirements & capabilities and provide solutions

·         Provides support for escalations from Help Desk and End User Support technicians for deployed applications

·         Manage M365 admin console access control and adhere to set policies and processes. Maintain change control version track of M365 Admin consoles for future requirements and audit purposes

·         Monitor Intune service and changes within Microsoft 365 admin center types of notices Microsoft provide about the Intune service to keep healthy that helps enable the workforce to be productive and corporate data protected

·         Troubleshoot and resolve related incidents/requests/problems in the ticketing system

·         Create and maintain related service documentations, user manuals, instructions and related knowledge base articles

·         Transfer knowledge via documentation and training to End User support team

·         Technical expertise Ability to Package, Stage and Deploy application using Intune

·         Creating Packaging using PSADT in Intune Proficient in scripting languages (e.g., VBS, Batch Scripting and PowerShell). Proven ability in software distribution tools (e.g., SCCM, Intune) In-depth knowledge to manage and produce MSI packages from legacy applications and create transform files for vendor based MSI

·         Ability to configure Windows 10 update rings (Intune) Ability to configure Windows 10 feature Updates (Intune) In-depth knowledge to manage and produce MSI packages from legacy applications and create transform files for vendor based MSI's Application lifecycle management using Intune (Packaging, Distribution Deployment, Reporting, Retire)

·         Performing application discovery, application packaging, software distribution and troubleshooting/problem determination. The delivery practitioner in this role will engineer automated installation code that enables a software application, update or patch to be sent to an end user workstation or device within a client environment

·         Complete software packaging per the information listed in the package requirements form. and activities to required timelines Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure package operates successfully in the environment Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work

·         All Process Change Requests (PCRs) during Transition/Transformation Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process Update workflow management tools to ensure all Software Distribution activities are tracked and recorded Report any issues that may compromise the distribution timeframes or success Perform software distribution remediation on unsuccessful endpoints per account procedures Provide deployment reports, drive actions with relevant teams to make sure 100% success ratio is achieved. Perform monthly patching and ensure 100% compliance

NO OF POSITIONS: 2

Technologies  Hands-on  Priority

Experience (Years)

Windows3+2

Active Directory3+2

Office 365 / Azure2+1

Intune / SCCM2+1

Software Packaging2+1

Technologies   Hands-on   Priority

Experience (Years)

Monitoring tools1+2

Exchange troubleshooting1+2