Make extraordinary happen

At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.

We are seeking an experienced End-to-End Senior Technical Business Analyst to join a strategic Credit as a Service transformation program. In this role, you will drive business and technology outcomes across the customer credit assessment, onboarding, decisioning, billing and customer lifecycle journey, working closely with stakeholders across business, product, architecture, engineering, risk, compliance, and third-party service providers.

You will lead end-to-end business analysis activities, from requirements elicitation and documentation through to solution design support, delivery, testing, and business transition. The role involves analysing current and future state processes, identifying business impacts across digital platforms and enterprise systems, and defining user stories, business rules, process flows, and data requirements.

Working across API-led integrations and complex system landscapes, you will partner with architects, engineers, product teams and external vendors to ensure business requirements are translated into scalable technical solutions. You will support integration initiatives spanning customer onboarding, credit decisioning, billing, customer account management, and external service providers.

This is a highly collaborative role requiring strong stakeholder engagement and the ability to facilitate workshops across business, technology, product, operations, risk, compliance, and vendor teams. You will identify opportunities to improve business processes, simplify customer journeys, enhance credit decisioning outcomes, and support operational readiness throughout the delivery lifecycle.

• Demonstrated experience delivering end-to-end business analysis across complex enterprise transformation programs.
• Strong experience in credit assessment, credit decisioning, lending, customer onboarding, customer lifecycle management, fraud, risk, or related domains.
• Experience delivering business analysis across billing, customer account management, revenue management, customer migration, or customer lifecycle initiatives.
• Strong Technical Business Analyst capability, including API integrations, interface analysis, data mapping, business rules definition, and solution design support.
• Experience working across complex enterprise application landscapes and third-party vendor integrations.
• Ability to produce high-quality documentation including BRDs, functional specifications, user stories, BPMN process models, business rules, and data mapping artefacts.
• Experience working within Agile delivery environments (Scrum/Kanban).
• Strong stakeholder management skills across business, technology, architecture, engineering, risk, compliance, operations, and external vendor teams.
• Experience supporting testing activities including SIT, UAT, operational readiness, and business transition activities.
• Telecommunications, banking, financial services, lending, FinTech, or customer-facing digital transformation experience will be highly regarded.
• Excellent communication, workshop facilitation, analytical and problem-solving skills.

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career.  Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own.  We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We'd love to hear from you.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring.  We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Important information

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.

Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.