At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow

As a Senior CloudOps Engineer, you will be solving problems and partnering with our clients to help them build and modernise their applications, develop good practices and get the most out of their technology landscape. This role is BAU focused and ideal for someone who thrives in complex cloud environments, has deep AWS expertise, and can operate as a technical escalation point for delivery and operations teams.

In this role, you will act as a Level 3 escalation point for AWS infrastructure, platform, and application-related issues.  You will Design, implement, and support highly available, scalable, and secure AWS solutions and manage and optimise AWS environments for clients operating within Microsoft-centric ecosystems (e.g., Windows Server, Active Directory, Azure integrations). Additionally, the role requires providing performance, security, and cost optimization recommendations for cloud services, enabling greater process efficiencies and improvements, as well as capability enhancements. You should be able to contribute to project-based delivery work, including building and deploying new cloud solutions.

On a day-to-day basis, you'll lead incident response, problem management, and root cause analysis for critical issues, be hands-on in developing code, shaping requirements, designing and deploying solutions, and setting up good engineering and quality practices. Drive automation and infrastructure-as-code using tools such as CloudFormation or Terraform. You will also be involved in Ops and afterhours production support (24*7) roster-based on call. Most of all, you'll have strong consulting skills, curiosity and a desire to add value.

Technical Expertise:

• Strong experience in AWS (EC2, S3, RDS, VPC, IAM, Lambda, etc.)
• Solid understanding of networking concepts (VPNs, Direct Connect, DNS, hybrid architectures)
• Experience supporting Windows and/or Linux workloads in AWS
• Strong scripting and automation skills (PowerShell, Python, Bash)
• Hands-on experience with monitoring and logging tools (CloudWatch, Splunk, LogicMonitor, etc.)
• Experience with Infrastructure-as-Code (Terraform or CloudFormation)
• Strong grasp of cloud security best practices and compliance frameworks

Operational & Support Experience:

• Proven experience in managed services or enterprise support environments
• Strong background in Level 3 support / escalation handling
• Demonstrated ability to troubleshoot and resolve high-pressure production issues
• Experience with ITIL practices (certification highly regarded

Consulting & Stakeholder Skills:

• Excellent communication and stakeholder engagement skills
• Ability to translate technical issues into business-relevant insights
• Strong collaboration skills across engineering, operations, and client teams
• Proactive mindset with a focus on continuous improvement and automation

Desirable:

• Experience working in regulated environments (e.g., PSPF or similar frameworks)
• Exposure to Azure integrations within AWS ecosystems

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks