NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Schedule Management:

• Create and assign Preventive Maintenance tickets to the appropriate tower engineer pool, ensuring workload is distributed evenly.
• Track all on going preventive maintenance activities and provide update to Service Managers.
• Escalate to Tower Lead when facing challenges with assigned engineer which potentially impact on submission of report.

Report Quality Assurance:

• Review submitted health check reports from engineers for accuracy (verify pass/fail status, check for copy-paste errors).
• Asset Lifecycle verification any End of Sale, End of Support (EOS), both hardware and software information.
• Reject and return incomplete reports to engineers for correction.
• Can work with 3rd party support to confirm the correctness of lifecycle.

SLA Compliance:

• Ensure all final reports are submitted to the Service Managers by the agreed deadline.
• Work with Service Managers for any potential issues with delivering the report on time.

• At least a Diploma qualification in related fields
• Language Proficiency: Proficient in English written and verbal communication
• Good background and familiarity of Network, Security and server products and lifecyle.
• Minimum 3+ years as a Network, Security or Server Engineer and familiar with Windows server and Linux OS
• Proficient in MS Office 365 application and especially in documentation and excel formulas and functions.
• Proficient in usage of Artificial Intelligence and prompting.
• Proven ability to delegate tasks to a technical pool and hold peers accountable for deadlines without needing constant escalation.
• Experienced in managing schedules to ensure on time reporting.
• Experience with ticketing systems, ITSM eg Service NOW and ITIL standards.
• Ability to spot errors in technical reports (e.g., wrong serial numbers, inconsistent formatting).
• Confidence to reject sub-standard work and provide constructive feedback to engineers.
• Strong ability to coordinate with non-technical stakeholders (Service Managers).
• Experienced in acting as the "bridge" between technical teams (Engineers) and business teams (Service Managers).

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].