NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 
 

As a Change Management Consultant, you will drive organisational transformation and adoption across AI-related initiatives and technology transformation programs. You will partner closely with business and technical teams to ensure people, processes, and systems transition smoothly, enabling sustained adoption of new tools, systems, and ways of working.

What you will do:

• Develop and execute change management strategies and roadmaps to drive adoption and minimise resistance for IT- and AI-related initiatives. 

• Must be able to conduct face to face workshops with stakeholders and execute the change and adoptions. 

• Able to conduct trainings and develop training materials.  

• Manage resistance and push thru across the working level.  

• Able to perform direct update to management on the resistance and devise strategy to fix the problem.  

• Align change activities with project timelines, milestones, and objectives. 

• Conduct impact assessments, stakeholder analysis, and readiness evaluations to identify risks and opportunities. 

• Build and maintain trusted relationships with internal clients and stakeholders. 

• Design and deliver communication, engagement, and training plans to support understanding, commitment, and adoption. 

• Support business units in embedding new processes, tools, and technologies into daily operations. 

• Track, measure, and report adoption and change success metrics to leadership. 

• Provide input into project governance and support business continuity during transitions. 

• Contribute to the enhancement of change management frameworks, methodologies, and toolkits. 

• Stay informed on emerging technologies, particularly AI and automation, to anticipate organisational change impacts. 

Essential Qualifications 

• Minimum 3 years of experience in change management within IT or AI transformation environments. 

• Knowledge of change management frameworks such as ADKAR, Prosci, or Kotter. 

• Strong stakeholder management, facilitation, and communication skills. 

• Proven ability to manage multiple simultaneous initiatives in cross‑functional environments. 

• Demonstrated capability in building trusted relationships with internal clients. 

• Experience supporting IT-, AI-, or digital‑related projects and organisational transformations. 

Preferred Attributes 

• 5+ years of experience in change management within IT or AI transformation programs. 

• Exposure to AI, analytics, automation, or emerging technology initiatives. 

• Experience with visual design or eDM creation tools (e.g., Figma, Adobe Photoshop, Illustrator). 

• Background in supporting internal clients or shared services functions in large organisations. 

• Bachelor's degree in Business, Communications, Information Technology, or related fields. 

Professional and/or Technical Certifications 

• Prosci Change Management Certification 

• Certifications in recognised change frameworks (e.g., ADKAR, Kotter) 

• Optional: Certifications in design tools (Figma, Adobe Suite) or technology-related disciplines, if applicable 

Why Join NCS 

• Lead high-impact AI management consulting programs for major enterprises and public sector clients.  

• Shape enterprise strategies and governance frameworks that drive real transformation.  

• Work with a talented, multidisciplinary team in a collaborative environment.  

• Competitive compensation and strong professional development support.  

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].