NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Candidates will need to possess good knowledge of the broadcast industry, have excellent communication skills, and can work calmly under pressure and be able to talk about technical issues around broadcast, IT and networking.

Responsibilities, but not limited to:

• The Primary responsibility is maintaining the operational status of NBC Sports Group’s infrastructure and provide 24/7/365 days a year on-site support along with some travel
• Desktop support, local apps support, troubleshooting issues associated with network, local servers, printers, remote access, and file shares
• Travel to support on-location broadcast sporting events both domestically and internationally
• Responsible for the analysis, segmentation, isolation and resolution or implementation of client service needs
• Escalate to the appropriate group when the clients’ needs are beyond the scope of this position
• Become familiar with each department and their respective applications
• Learn fundamental operations of commonly used software, hardware, and other equipment
• Follow standard operating procedures; accurately log all tickets using the defined tracking software
• Base setup for new Cisco Switches
• Factory reset Cisco Switches deemed EOL
• Assist in Cisco IOS upgrades
• Basic Cisco Switch configuration changes on remote events as required
  • IP and subnet changes as needed to establish connectivity to NBCU network
• Port VLAN switching
• Port Enabling post Port Security Violation event once source/cause has been determined
• Level I troubleshooting of network connectivity and performance
  • Findings escalated to Level II Networking Team for resolution guidance or handoff
• Other duties as assigned by the Support Desk Manager

Requirements/ Qualifications:

• Bachelor’s degree (B.A. or B.S.) in Computer Science or related fields OR equivalent years of experience in lieu of degree
• 3+ years in supporting IT operations and networking
• Working knowledge of common operating systems and software applications
• Understanding of Windows Server
• Working knowledge of networking concepts: TCP/IP, LAN/WAN, VLANS, DHCP, DNS, Routing, Switching and Firewalls
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation
• Excellent oral and written communication skills
• Ability to provide technical support over the phone, good phone skills, professional demeanor, previous customer service experience strongly desired
• Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise professionalism during stressful situations
• Ability to think around problems and come up with creative solutions
• Ability to work with or without direct supervision
• Must be willing to travel when needed. Support for Remote Events can last from several days to up to two weeks and possibly longer. 
• Remote Event support requires the ability to lift 50-75 lbs.
• Must have unrestricted work authorization to work in the United States.

Preferred Qualifications

• Network+ certification or equivalent experience
• Solid practical understanding of Cisco internetworking devices
• High level of experience with Apple OS X, Microsoft Windows (desktop/server); Linux/Unix

Required Onsite: This position has been designated as required onsite, which currently requires contributing from the office five days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 - $90,000 (annually) Hourly position.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].