Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

• To recommend and sell tour activities to Guests and making the most of their shore side experience and to offer suggestions and recommendations to all Guests regarding all our ports of call;
• To be responsible for the daily dispatching of tours and coaches in each port of call;
• To prepare items such as, but not limited to tour packages, briefing materials and manifests etc. to ensure that tours run accordingly to Guest satisfaction;
• To escort and participate on tours to ensure the tour operates to the Guest’s and Mystic Cruise’s standard;
• To assist with the daily Tour office operation, ensuring that the desk is manned at all times when the office is open;
• To answer any Guests questions regarding tours, ports or individual private requests in a courteous and professional manner;
• To create Port Description sheets for each port of call, (containing the most updated information regarding attractions, opening hours and logistics etc.) of the particular port;
• To do research, to write and to record lectures for broadcasting, including significant sights and touring options as well as corresponding pictures;
• To provide Guests with the most updated information with regards to tours (such as, but not limited to changes, cancellations etc.) in the form of a letter or a flyer and to distribute it accordingly in a timely manner;
• To send out Tour Order Forms to all In Transit Guests prior to the beginning of the upcoming cruise, along with a letter containing information on the turn around port;
• To liaise with relevant Department Heads about the number of Guests participating on tours;
• To ensure that any Maintenance issues in work areas are reported in a timely manner and that the work orders are followed up on accordingly;
• To adhere to all Company Policies and Procedures, Manuals and Directives;
• Other responsibilities, as assigned, but not limited to the above.

• College Degree/Diploma beneficial;
• Hotel or Tourism School beneficial;
• Minimum of two (2) years’ experience in a similar position ashore or one (1) year experience onboard a cruise ship in a similar position required;
• Additional training such as TV lecturing skills and live lecturing skills (presentation skills) beneficial;
• Must be fluent in written and spoken English;
• Advanced to Professional German skills required, any additional foreign language skills are a plus;
• Excellent interpersonal and public communication skills;
• Must have very good administrative skills (proficient in Outlook, Word and Excel);
• Very good organizational skills are necessary along with the ability to multitask;
• Must possess the ability to interact with all levels of people;
• Must be able to remain calm under pressure;
• Must be service minded with an outgoing, charming and friendly personality.

Financial Responsibilities

• To be cost conscious with the use office supplies and other consumables in the Tour Department;
• To ensure that Company property is maintained properly and treated with respect at all times.

Safety Responsibilities

• To practice Safe Lifting Techniques at all times;
• To be familiar with Ship´s Emergency plans;
• To be familiar with Safe Working Practices.

Emergency Duties

• To follow instructions on Safety Card.
• To participate in Guest/Crew Lifeboat Drills as per instructions.
• Other safety responsibilities, as assigned, but not limited to the above.

Team Communication and Meetings

• To attend meetings with the Cruise Director and Hotel Manager.