Morguard is a fully integrated real estate company. We strategically invest in high-quality, well-located, multifamily assets across North America and our onsite teams are critical to our Communities' success.

Morguard is now hiring a Maintenance Operations Manager to support our residential portfolio.

We are a trusted real estate management and investment company, with a portfolio of up to 1,198 units. We are looking for an experienced Maintenance Service Manager to join our team. Reporting to the Director of Maintenance, you will oversee the maintenance and construction programs of one property in Rockville, MD and five properties in Chicago, IL.

This position is based in Chicago, IL and may require up to 50% of travel to Rockville, MD.

The Maintenance Operations Manager is accountable for the successful execution of all maintenance and construction projects within his or her communities. You’ll work to develop, plan, organize, manage, implement, and facilitate all aspects of maintenance throughout your portfolio.

About You:

You’re organized, detail-oriented and enjoy working in a high-volume environment. You have are a well-rounded Maintenance Supervisor and Service Manager who can develop onsite teams and set direction for large scale maintenance operations projects.

You’re determined to see your projects succeed. You seek out opportunities to improve and have a genuine curiosity that grows your understanding of property management and building maintenance. As a culture carrier, you understand the art of establishing and maintaining trustworthy relationships with colleagues, direct reports and residents alike. Through your impeccable communication and organizational skills, you see projects through to their best possible end-result. You understand that every interaction builds our company’s reputation for outstanding service.

In this role, you will:

• Conduct regular needs analyses based on property inspections and expenses to determine maintenance needs and priorities
• Regularly communicate with the regional property manager and district manager to monitor vendors adherence to contracts
• Assign outsourced construction and maintenance projects, verify completion of work and approve invoices for payment
• Assist in the design, planning, implementation and supervision of the corporate maintenance program, preventative maintenance program/policies, and procedures
• Create and distribute maintenance standards, and establish priorities tied to strategic organizational needs and plans for the company
• Assist the DOM in the achievement of the Company’s annual budget plans, and in managing maintenance programs, procedures, and staff
• Under the direction of the DOM, develop detailed scopes of work and bid lists for assigned projects; analyze bids and award projects to contractors
• Supervise contractors, check on any reported deficiencies, and correct any safety violations or other reported deficiencies
• Track and monitor construction progress through site inspections and reports
• Manage interior unit renovations to ensure efficiency and effectiveness of the upgrade program within the designated multi-family communities
• Update and evaluate maintenance safety manuals, emergency preparedness manuals, and programs
• Maintain maintenance resource files and participant attendance records
• Monitor the operations of the “24 Hour On-Call” emergency maintenance program
• Remain informed of trends in the apartment industry and in the maintenance fields
• Perform and/or assist the DOM with special projects as needed
• Effectively manage personnel at multiple properties to improve access to residents and prospects to gain efficiencies
• Work collaboratively to promote the unification and standardization of all policies, procedures to all communities

Skills and qualifications that you’ll bring to our team:

• Five (5+) multi-family residential maintenance supervision experience
• Experience working in high-rise buildings
• HVAC or EPA Certification; CPO Certification a plus
• Knowledge of chiller systems as well as boilers
• Proven track record of facilitating performance improvement.
• Familiarity with federal, state, and local Fair Housing laws.
• Exceptional background managing maintenance programs at multi-family communities, motivating personnel, and facilitating positive resident relationships.
• Great organizational skills are critical.
• Computer literacy is a must.
• High amount of travel is required- 50%.

We are more interested in a "servant leader" people-oriented disposition than in hierarchal management styles. You must be able to use technology, understand, prepare, and interpret financial reporting and be able to translate financial goals into actionable objectives.

The preferred candidate will be an engaged, experienced project manager willing to go the extra mile for both our residents and staff.

Why you should join Morguard

At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals.

When you join Morguard, you join a strong and committed team and will have access to:

• Employer Provided Medical Insurance Options
• Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
• Education Reimbursement Program
• Dollar for dollar matching 401k Savings Plan with immediate vesting
• Opportunity to live onsite within portfolio with our Employee Discount

*Morguard is an equal opportunity employer

+This job description is intended to describe the nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all responsibilities required of the job. Job descriptions may also be rewritten periodically to reflect any changes in the position’s duties.

Morguard is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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