Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Responsibilities:

• Design, develop, and configure Genesys Cloud CX components, including IVR menus, call flows, routing strategies, and conversational bots.
• Build and maintain integrations between GCCX and enterprise systems such as CRMs, ERPs, and client back-office platforms using APIs, SDKs, and integration tools.
• Write clean, scalable, and maintainable code in Java, Python, JavaScript, or C# to deliver high-quality features and enhancements.
• Translate business and technical requirements into robust, efficient, and secure software solutions.
• Diagnose and resolve issues in call flows, integrations, and system performance to ensure uptime and reliability.
• Conduct unit and integration testing, participate in code reviews, and apply best practices to maintain high development standards.
• Create and maintain clear technical documentation for solutions, configurations, and codebases.
• Collaborate closely with testers, solution architects, and business analysts to ensure seamless delivery and alignment with project goals.
• Contribute to team knowledge-sharing and mentor junior developers, with intermediate and junior resources supported by senior-level expertise.

• Proven experience developing solutions with Genesys Cloud CX, including APIs, SDKs, and integration tools.
• Strong programming skills in JavaScript, Python, Java, or C#, with a solid understanding of software design principles.
• Familiarity with cloud technologies and enterprise system integration patterns.
• Knowledge of contact center operations and best practices is an advantage.
• Strong problem-solving abilities and the capability to work effectively in a collaborative, agile environment.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.