Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

We are seeking a Contact Center expert with deep expertise in NICE CXone omnichannel solutions. This role offers the opportunity to contribute to a high-impact project by designing, implementing, and supporting CXone solutions tailored to dynamic business needs.

Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements.
• Design, develop, and implement scalable solutions on the NICE CXone omnichannel platform.
• Configure and customize CXone components to align with operational goals.
• Liaise with the assigned NICE Technical Account Manager (TAM) to ensure technical alignment and ongoing support.
• Provide expert-level guidance throughout the project lifecycle.
• Integrate CXone solutions seamlessly with existing enterprise systems.
• Conduct user training sessions and prepare comprehensive documentation.
• Share knowledge and best practices with the broader Operations Technology team.

• Proven hands-on experience with NICE CXone omnichannel solutions, including Studio Scripting, Contact Flows, IVR design, ACD routing, and Workforce Management (WFM).
• Solid understanding of contact center technologies and operations, such as call routing, omnichannel integration (voice, email, chat, SMS), and agent performance optimization.
• Ability to gather and analyze business requirements and translate them into scalable technical solutions.
• Strong troubleshooting skills with the ability to identify and resolve issues across the CXone environment.
• Excellent problem-solving and analytical abilities.
• Strong communication and stakeholder management skills.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.