Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

We are looking for a Senior Software Engineer with contact center domain experience to join our team. This role will involve analyzing and maintaining the Virtual Contact Center (VCC) system, as well as managing the Interactive Call Management (ICM) and Private Branch Exchange (PBX) components.

Responsibilities:

• Excellent analytical, problem solving and troubleshooting abilities
• Participate in walk through, inspection, review & onshore group meetings
• Ensure compliance to Project defined standards & processes
• Participate in the design descussions and suggest the project design
• Own the deliveries from for the assigned project and incidents
• Well versed in Participate in walk through, inspection, review group meetings
• Able to interpret the given technical design into application code
• Convert the functional design given by PO into the technical design and implement the changes are suggested
• Own the development environment for the project under execution
• Should be able to execute Unit Testing (Plan, Prepare & Execute)
• Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within SDLC
• Manage Incidents, problems raised against the application

• 4-5 years of experience in executing the complete SDLC on a project using .NET framework 2.0, 3.5, 4.0, and CORE
• Experience in ASP.NET, C#, and SQL server
• Experience with some of the following technologies: Server technologies (Windows 2012, Windows 2016), Client technologies (HTML, DHTML, XML, Windows Communication Foundation, AJAX, WPF)
• Experienced in the Contact Center domain, building CTI (Computer Telephony Integration) integrations with Cisco and Avaya call management systems
• Ability to execute Unit Testing (Plan, Prepare & Execute)
• Should have a general understanding of configuration management tools like TFS, Jenkins, and GitHub

Nice to have:

• Experience in LINQ, entity framework.
• Should have experience in IIS 6.0, 7.5
• Experience in HTML5, JavaScript
• Experience with Web API is desirable

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.