Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

The Scrum Master/Program Manager plays a pivotal role in ensuring the success and efficiency of the solution initiative within the Channels & Experience Team. This role combines Scrum Master responsibilities with Program Management to coordinate and lead agile teams, monitor project metrics, and remove impediments to facilitate the smooth execution of the solution.

Responsibilities:

• Coordinate Scrum Ceremonies and Meetings: Lead and facilitate all Scrum ceremonies and meetings, ensuring they are conducted efficiently and effectively.
• Build Mature Agile Teams: Collaborate with team members to nurture self-organizing, high-performing agile teams.
• Monitor LEAP Metrics: Continuously track project metrics, particularly LEAP metrics, to ensure the solution maintains a green status, making data-driven decisions for improvement.
• Remove Impediments: Identify and proactively address impediments and blockers that may hinder team progress, promoting a smooth workflow.
• Status Communication and Team Health: Regularly communicate project status and the overall health of agile teams to stakeholders and leadership, fostering transparency and alignment.
• Coordinate External Team Needs: Act as a liaison between the teams and external teams, ensuring collaboration and meeting the needs of both sides.

Role/Skillset Requirements:

• Proven experience of 4+ years in Agile methodologies with a strong preference for Agile certification, mostly Scrum.
• Proven experience in leadership 20+ specialists and facilitating process execution 
• Prior experience with enterprise software is highly preferred, demonstrating an understanding of the complexities of such projects.
• Certified Scrum Master (CSM) or equivalent Agile certification
• Strong leadership skills with the ability to lead cross-functional teams in Agile environments.
• Familiarity with Agile methodologies (Scrum, Kanban, SAFe).
• Excellent communication and interpersonal skills.
• Problem-solving mindset and the ability to identify and resolve issues effectively.

Nice to have:

• Experience in program management is a plus.

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.