Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

We are looking for a Middle/Senior IVR Developer to join our team, who will help us working on solutions and implementing technologies that will improve user experience.

Responsibilities:

• Develop the IVR code from pre-defined requirements
• Develop, maintain and support complex solution requirements
• Work with Dialog modules for voice recognition, AI and authentication
• Participate in troubleshooting issues: analyzing logs and determining root cause
• Deal with voice and chat bots with the core voice and multimedia functionalities
• Partner closely with the Technical Architect, Engineering, Business Analysts, Quality Assurance and other cross-functional program team member

• At least 4 to 5 years relevant experience required developing applications in Genesys Composer
• At least 4 to 5 years relevant experience required using GRAT and GRE
• Experience with Genesys Platform
• Enterprise-scale IVR application development experience
• Knowledge of Core Java, Servlets, JSP, Web-Services, REST based micro-services, JAVA/J2EE.
• Experience in NLP (Natural Language Processing) & NLU (Natural Language Understanding), ML (Machine Learning), Conversational AI
• Experience with CI/CD (Git, Jenkins, Maven, etc.)
• Experience with agile and scrum development methodologies.
• Experience with web services integration
• Excellent troubleshooting and analytical skills in a complex, distributed environment

Preferred Qualifications:

• Nuance grammar development experience
• Experience in automated testing desired
• Knowledge of SQL and experience with relational databases
• Experience with Spring framework
• Knowledge in Azure Bot Service, Azure Cognitive services (ex: LUIS.ai), and QA maker Microsoft Bot framework is highly desirable
• Bachelor’s degree in technology discipline or equivalent experience
• Experience with web server like Tomcat

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.