Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

We are looking for a Project Manager to lead and oversee cross-functional initiatives with strong customer-facing skills, exceptional task management, and keen attention to detail.

Responsibilities:

• Engage with customers in a professional and effective manner, addressing inquiries, concerns, and feedback with clear and concise communication.
• Manage tasks and assignments by prioritizing workloads, setting objectives, and consistently meeting deadlines.
• Demonstrate a proactive approach to work, displaying a strong sense of urgency in resolving issues and ensuring timely completion of tasks.
• Pay meticulous attention to details in all aspects of work, from communication to documentation, maintaining accuracy and quality.
• Leverage Genesys exposure to contribute insights and solutions to customer engagement strategies, optimizing client interactions.
• Collaborate within Scrum teams, actively participating in Agile ceremonies, and utilizing expertise to accurately measure story points and velocity for effective sprint planning.
• Create and present comprehensive weekly reports to stakeholders, summarizing project progress, key metrics, and accomplishments, facilitating informed decision-making.
• Continuously seek opportunities for process improvement and enhancement of customer experiences, contributing to the overall growth and success of the team.

• 4+ years of experience in effectively interacting with customers and clients. Proficiency in written communication with impeccable spelling and grammar, ensuring clear and professional correspondence.
• Proven ability to manage tasks efficiently, prioritize work, and meet deadlines consistently
• Exhibit a proactive and results-oriented approach to work, displaying a strong sense of urgency in addressing tasks and challenges as they arise.
• Possess a meticulous eye for detail, ensuring accuracy and precision in all aspects of work, documentation, and communication.
• Familiarity with Genesys, including its applications and tools, showcasing an understanding of its role within customer engagement solutions.
• Previous involvement in Scrum teams, demonstrating a grasp of Agile methodologies. Proficiency in measuring story points and velocity to facilitate effective sprint planning and execution.
• Ability to compile and present comprehensive weekly reports, summarizing project progress, metrics, and accomplishments, providing valuable insights to stakeholders.

Nice to have:

• Additional experience in software or application development, enhancing the ability to understand technical aspects and communicate effectively with development teams.
• Familiarity with Interactive Voice Response (IVR) or Bot development, enabling valuable insights into customer engagement solutions involving these technologies.
• Previous involvement in production support roles, providing a solid foundation in handling operational issues and ensuring seamless customer experiences.
• Knowledge or certification as a Customer Success Manager, demonstrating expertise in enhancing customer satisfaction and long-term relationships.
• Possession of a Project Management Professional (PMP) certification, indicating advanced skills in project management and execution

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.