Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

We are looking for a Genesys WWE Implementation Engineer to join our team, who will help us work on solutions and implement technologies that will improve user experience.

Responsibilities:

• Configuring Corporate Favorite for transfer purposes; such as internal transfer, conference call, consult call etc.
• Configuring contact centre stats for config objects in WWE screen.
• Setting up outbound caller ID for manual outbound calls.
• Setting up case data information to support agents regarding call information.
• Configuring screen pops based on business requirement, such as case data, html etc.
• Setting up features based on business requirement, it can be any feature regarding WWE, for instance ACW timeout, auto answer, transfer restriction as per Agent Grup, case data update, etc.
• Adding disposition codes for outbound to provide information regarding call result.
• Configuring NotReady Reason Codes to track the agent activity based on their current action.
• Adding custom tabs to WWE for additional custom requirement.

• 5+ years of experience with .Net Framework. Should have executed the complete SDLC on projects using Microsoft .Net Framework 3.5, 4.0 or higher.
• 3+ years of experience on Asp.net, C#, MVC, Web API and SQL server.
• Should have experience on client technologies:  HTML, XML, AJAX, Javascript, JQuery & Angular JS
• Experience on using thrird-party APIs (.Net, Javascript)
• Should be able to execute Unit Testing (Plan, Prepare & Execute).
• Should have used any of the CI/CD tools like Github
• Should have experience administering in IIS 7.5/8.0
• Experience in Contact Center domain (Genesys, Avaya or Cisco) is desirable, including:
  • Genesys Configuration options to setup Agents, Agent Groups
  • Genesys Softphone Setup with SIP extensions/DNs
  • Genesys PSDK awareness
  • Genesys Service Client API for third party app integration
  • Knowledge on customizing Genesys Workspace Web Edition
• Knowledge on splunk for log analysis
• Knowledge on simulator for call testing
• Hand on experience with Jenkins to replicate configuration from one environment to other
• Custom development experience
• Azure DevOps experience

Soft Skills:

• Significant experience in a single complex development environment or across multiple platforms.
• Effective communications with all levels of internal and external customers and other team members.

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.