Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

We are looking for a Senior WFM Engineer to join our team.

Responsibilities:

• Work on new initiatives and projects delegated to the Omnichannel - WFO team
• Ensure all feeds to the NICE or Alvaria Workforce Management system operate as designed
• Develop integrations into the NICE WFM and Avaria WFM
• Tier 2 and 3 troubleshooting support of the WFM application
• Tier 3 monitoring and testing support of the WFM application suite and adjuncts
• Drive new feature deployment for Workforce Management projects
• Maintain records of work within DevOps tools

• 3+ years of IT troubleshooting experience
• 1+ years of Agile Development experience
• Undergraduate degree or equivalent experience
• Knowledge of change management principles
• Deep technical understanding of NICE Systems Applications
• Develop integrations (SmartSyncs, etc.) into WFM tools

Preferred Qualification:

• Experience with NICE and Alvaria Workforce Management suites of applications
• Experience with Selenium or similar automated testing tools
• Experience working with API integrations
   

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.