NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels’ remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  NH Hotels employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• To work as a team with colleagues, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience.  Share any problems that arise with outlet managers, but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises
• Work with the Cashier and relieve Cashiers on break

HOW YOU CAN SUCCEED IN THIS ROLE

Within NH Hotels, the top-performing people who do this job always demonstrate the following attitude:

Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way
• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times

Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manages their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests

Hospitality Qualification or Equavalent