Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Set on the banks of the majestic Kafue River, Anantara Kafue River Lodge offers an exclusive magical experience in the heart of one of Africa’s most pristine wilderness areas. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Africa, Asia, Indian Ocean, Europe and the Middle East.

We are looking for an enthusiastic and professional Guest Service Agent at Anantara Kafue River Tented Camp. The responsibilities include:

• Welcome and check in guests with a warm, friendly demeanour, ensuring a positive first impression of our hotel
• Process guest check-ins and check-outs efficiently, handling payments and resolving any billing queries
• Communicate professionally with guests, colleagues, and other departments, both verbally and in writing
• Make and manage bookings for rooms, restaurants, and other hotel facilities
• Provide comprehensive information about hotel services, local attractions, and transport options
• Assist guests during their stay, addressing queries and resolving issues promptly and courteously
• Handle guest complaints with empathy and professionalism, escalating to management when necessary
• Maintain an up-to-date knowledge of all hotel promotions, events, and special offers
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet our high standards
• Manage the hotel's key card system, ensuring guest security and privacy
• Process wake-up calls, messages, and mail for guests
• Maintain the cleanliness and organisation of the front desk area
• Assist with concierge duties as required, including arranging transportation and making reservations
• Adhere to all hotel policies and procedures, particularly those related to safety and security
• Participate in regular training sessions to enhance your skills and knowledge of hotel operations
• Upsell and cross-sell hotel services to maximise revenue and enhance guest experience
• Handle foreign currency exchange for guests in accordance with hotel policies
• Manage the lost and found system, ensuring proper documentation and storage of items
• Assist guests with luggage storage and retrieval
• Coordinate with various departments to fulfil special guest requests and ensure a personalised stay

The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries. You will be remembered for your superb customer service and positive energy.

Qualifications:

1. Full grade twelve school certificate
2. Diploma/ Degree in Hotel Management
3. Hands on experience in a luxury safari lodge or a five star hotel establishment
4. Certificate or diploma in Hospitality Management, Tourism, or a related field is preferred
5. Minimum of 3 years' experience in a guest-facing role within the hospitality industry
6. Excellent communication skills in English, both verbal and written
7. Proficiency in a second language is highly desirable
8. Strong interpersonal skills with a warm and welcoming demeanour
9. Exceptional customer service orientation with the ability to anticipate guest needs
10. Proficient in using hotel management software and property management systems
11. Competent in handling cash transactions and processing various forms of payment
12. Ability to work flexible hours, including evenings, weekends, and public holidays
13. Strong problem-solving skills and the ability to remain calm under pressure
14. Knowledge of local attractions, transport options, and cultural etiquette
15. First Aid and CPR certification is an advantage

Closing date: 16th September 2025.

Three Traceable referees with their emails and mobile numbers.