Minor Hotels

Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.

Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today.

                                                                     Anantara Hotels & Resorts

Anantara. The word in Sanskrit means "the flow of water without borders" and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience.

Each Anantara Resort draws its strength from the rich cultural traditions, historic heritage and natural beauty of its destination. As such, every experience is a unique voyage of discovery and inspiration that is distinctly Anantara.

                                                                Anantara Kihavah Maldives Villas

Nestled within the Baa Atoll – a UNESCO Biosphere Reserve – Anantara Kihavah Maldives Villas is a private island sanctuary that epitomises natural beauty and barefoot luxury. Fringed by powder-white sands and a turquoise lagoon that melts into the horizon, our resort offers an extraordinary setting for both guests and team members.

Home to 80 expansive beach and overwater villas and residences, Anantara Kihavah is a place where rare encounters and curated moments define the guest experience – from snorkelling with manta rays and dining beneath the sea at our acclaimed underwater restaurant SEA, to gazing at the stars from the Maldives’ only overwater observatory.

As part of Anantara Hotels, Resorts & Spas – a globally recognised luxury brand founded in Thailand in 2001 – we are committed to delivering meaningful journeys through heartfelt hospitality and authentic discovery. At Anantara Kihavah, team members become part of a dedicated family, passionate about crafting unforgettable experiences in one of the world’s most inspiring destinations.

The Learning Manager is responsible for driving learning excellence and quality assurance across the resort, ensuring all team members consistently deliver service in line with Minor Hotels Learning framework, Anantara brand standards, and LQA requirements. The role follows the Minor Hotels Corporate Learning structure as the annual guiding framework, while tailoring learning initiatives to meet the resort’s operational and guest experience needs.

Key Responsibilities

Learning & Development Strategy

• Implement and execute the annual Learning & Development plan in line with the Minor Hotels Corporate Learning framework.
• Localise corporate learning initiatives to ensure effective application at resort level while maintaining brand intent.
• Translate Anantara brand standards, service philosophy, and operational requirements into practical and engaging learning programs.
• Ensure learning initiatives directly support guest experience consistency, service quality, and LQA performance.

Corporate Learning Alignment

• Ensure full compliance with Minor Hotels Learning standards, calendars, tools, and reporting requirements.
• Act as the primary liaison with Corporate Learning teams to ensure timely rollout, execution, and feedback.
• Maintain accurate training records and documentation in line with corporate governance and audit expectations.

Quality Assurance & LQA

• Lead the resort’s Quality Assurance framework, ensuring service standards are clearly defined, understood, and consistently applied.
• Drive LQA readiness, compliance, and continuous improvement in close partnership with operational leaders.
• Conduct service quality observations, assessments, and reviews to identify gaps and improvement opportunities.
• Design and deliver targeted learning and coaching interventions to address quality findings and LQA results.
• Lead pre-assessment preparation, post-assessment action plans, and follow-up execution.

Service Culture & Guest Experience

• Champion a service culture that reflects the Anantara brand promise and emotional guest connection.
• Embed guest-centric behaviours through coaching, role-play, storytelling, and on-the-job learning.
• Work closely with department heads to integrate service excellence and quality standards into daily operations.

Leadership & Talent Development

• Deliver leadership development programs aligned with Minor Hotels learning pathways.
• Support succession planning and internal development pipelines.
• Coach leaders on effective training delivery, team engagement, and maintaining service quality standards.

Training Delivery & Facilitation

• Facilitate orientation, brand immersion, service excellence, leadership, and compliance training.
• Ensure all mandatory and statutory training is completed, tracked, and audit-ready.
• Apply effective learning methods suitable for a multicultural workforce.

Performance Support & Coaching

• Partner with department leaders to identify performance and quality gaps and address them through targeted learning and coaching.
• Provide on-the-job coaching to ensure learning translates into consistent service behaviours.
• Support People & Culture in performance improvement initiatives where learning or quality intervention is required.

Reporting & Measurement

• Track training completion, learning effectiveness, and quality improvement outcomes.
• Analyse trends from guest feedback, quality audits, and LQA results to guide learning priorities.
• Prepare structured learning and quality reports for resort leadership and corporate stakeholders.

• Minimum 5–7 years of experience in Learning & Development within luxury hospitality.
• Proven experience supporting LQA and quality-driven environments.
• Prior experience working with Minor Hotels or similar corporate learning structures is an advantage.
• Resort or island experience is strongly preferred.
• Qualification in Training, HR, Hospitality, or a related field is an advantage.

Key Skills & Competencies

• Strong understanding of luxury hospitality service standards, LQA, and Quality Assurance systems.
• Proven experience working within a corporate learning framework.
• Ability to translate brand and quality standards into practical, operational behaviours.
• Confident facilitator with strong coaching and influencing skills.
• Strong stakeholder management and cross-functional collaboration.
• Structured, detail-focused, and hands-on approach.