Rising above the fairways of the LA VIE Club Golf Course, Tivoli  Muscat Hotel & Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention & Exhibition Centre.

This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills.

As the Executive Housekeeper for the pre-opening of Tivoli Muscat, you will play a pivotal role in establishing the Housekeeping department from the ground up. You will oversee all aspects of housekeeping operations including rooms, public areas, laundry, and back-of-house cleanliness, ensuring the highest standards of luxury, efficiency, and guest satisfaction in line with Tivoli brand standards. This role requires strong leadership, pre-opening experience, and a detailed operational approach.

Key Responsibilities:

Pre-Opening Phase:

• Participate in pre-opening planning, budgeting, recruitment, procurement, and setting up SOPs.

• Design and implement Housekeeping operational workflows, policies, and procedures.

• Oversee the selection, purchasing, and inventory of linen, guest amenities, equipment, and cleaning supplies.

• Recruit, train, and onboard the housekeeping team to meet brand standards and local regulations.

• Coordinate with other departments (e.g., Rooms, Engineering, Front Office) to ensure readiness for opening.

• Set up cleaning schedules and room assignment systems (manual/digital).

Operational Responsibilities:

• Lead, train, and manage all housekeeping and laundry team members.

• Ensure the cleanliness and maintenance of guest rooms, public areas, and back-of-house.

• Monitor and maintain departmental budgets, inventories, and cost controls.

• Implement quality control measures and conduct regular inspections.

• Ensure compliance with health, safety, and hygiene regulations.

• Handle guest complaints and feedback professionally to ensure high satisfaction.

• Coordinate with Front Office and Maintenance for room readiness and preventive maintenance.

• Prepare departmental reports including occupancy-related forecasts and performance metrics.

People & Culture:

• Foster a positive and motivated work environment through training, communication, and recognition.

• Monitor performance and provide ongoing feedback and development for team members.

• Ensure staffing levels are adequate and aligned with operational needs and occupancy.

​​​​​

• Minimum 5 years of experience in a similar role, preferably with international luxury hotel brands.

• Proven experience in hotel pre-opening is required.

• Strong leadership and team development skills.

• Excellent communication and organizational skills.

• Proficient in housekeeping systems and hotel property management software.

• Good understanding of budgeting, scheduling, and inventory control.

• Knowledge of local labor laws and hygiene standards.

• Fluent in English; Arabic is a plus.

• Opportunity to be part of a prestigious hotel launch in Muscat.

• Competitive salary and benefits package.

• Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.