Maintenance Supervisor

  • Full-time
  • Company Location: Avani Victoria Falls Resort

Company Description

Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.

Job Description

JOB DESCRIPTION

Job Title:                         Maintenance Supervisor

Department:                    Engineering

Reports To:                         Maintenance Manager

Responsibility Level:          UH- Unit Head

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At AVANI we always behave in the following way…

  • We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
  • We use our initiative and always find the best way to solve a problem for a guest or a colleague.
  • We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
  • We always think of new ways to surprise and delight our guests.
  • We treat guests and colleagues with dignity and respect.  Everyone is important.
  • We hold ourselves to the highest standards of honesty and integrity.
  • We are proud to represent our hotel and our country to guests from all over the world. 

WHY THIS JOB EXISTS

To serve the needs of the business, our guests and our colleagues by ensuring efficient and safe running of all hotel plant, equipment, air-conditioning and other systems.

As a member of the Engineering department, this role is responsible for ensuring that all the engineering and maintenance activities of the hotel are conducted to the highest professional standards at all times, with guest comfort and safety being the highest priority.

At AVANI, we are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  AVANI employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

  • Assign the engineering team according to daily work schedule, to handle planned maintenance and respond to guest requests and emergency situations.
  • Supervise the engineering team in the effective completion of their duties
  • Work with other operational departments to ensure that they have all required engineering support to perform their duties.
  • Check air conditioning, water, fire safety systems of the hotel and maintain them according to required standards.
  • Close coordinate with all other departments of the hotel to maintain their equipment in day-to-day operation.
  • Supervise work of external contractors on behalf of the hotel.  Support external inspectors in the execution of their inspections.

HOW YOU CAN SUCCEED IN THIS ROLE

Within AVANI, the top-performing people who do this job always demonstrate the following attitude:

  • Working with Others:
  • They always try to anticipate and exceed the needs of customers and colleagues
  • They use their own initiative and good judgement to solve problems in a calm and efficient way
  • They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
  • They act with personal professionalism and integrity at all times
  • Taking Responsibility:
  • They always conduct business honestly and fairly.  They keep sensitive information confidential.
  • They can prioritise their workload effectively and be organised and structured at work
  • They manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
  • They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.
  • Delivering Results:
  • They are committed to meeting and exceeding all performance standards
  • They constantly look to develop their own professional skills and abilities
  • They perform job tasks in line with established policies and procedures
  • They always try to provide a top-quality experience to all our guests.

 

Qualifications

Diploma in Electrical studies

Five years of work experience in a fast paced environment

Should have a strong track record of leadership

Additional Information

Full grade twelve certificate

Three traceable referees with their emails and mobile numbers

Closing date: 26th March 2025

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