A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

To serve the needs of the business, our guests, and our colleagues by administering the day-to-day operations of Wine service areas in the hotel. As Tea Master, it will be your responsibility to direct and ensure the implementation and execution of policies and procedures as they relate to tea sales. You will create new opportunities to maximize and generate extra revenue, recommend measures to control/reduce costs and ensure that the operational budgets are strictly adhered to. The leadership team will look to you to develop and recommend merchandising and promotional programs to maximize tea sales. Additionally you will provide training and development opportunities for all team members in your department. You will be responsible for exceeding guest satisfaction, standards, and ratings for the tea service on the property and personally make recommendations, serve VIPs, and handle guest questions or concerns.

Main Responsibilities:

• Prepare and serve various types of tea to customers
• Manage and maintain inventory of tea leaves, brewing equipment, and other supplies
• Provide excellent customer service and ensure customer satisfaction
• Create and develop unique and innovative tea blends
• Train and supervise team members on proper tea preparation and customer service skills
• Keep the tea room clean and organized
• Adhere to health and safety regulations when handling food and beverages
• Stay up to date with industry trends and new tea varieties.

Requirements:

• Knowledge of different tea types and their brewing methods
• Ability to create unique tea blends
• Experience in operating tea-making equipment and tools
• Excellent customer service and communication skills
• Familiarity with health and safety regulations related to food and beverage service
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexibility to work on weekends and holidays
• Willingness to continuously learn and improve tea-making skills and knowledge.