Front Office Manager

  • Full-time
  • Company Location: Anantara Lawana Koh Samui Resort

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Anantara Lawana Koh Samui Resort is located close to the restaurants and nightlife of Chaweng Beach. Sino-Thai-style villas cluster around palm-fringed lagoon pools, for tropical holiday hideaways, and dedicated Villa Hosts are on hand for selected villas.

Wake in luxury and enjoy breakfast overlooking the ocean. Cruise out to sea, unwind in the spa and let the children run wild at the kids’ club. Dine in beachfront style or ascend to the jungle canopy at Tree Tops for an unforgettable culinary journey. 

Job Description

As the Front Office Manager at Anantara Lawana Koh Samui Resort, you will assume responsibility for the day-to-day operations of the Front Office department. Your primary objectives will be to uphold Front Office and brand standards, elevate the quality of products and services offered, and ultimately enhance guest satisfaction to its highest level.

Your role will be instrumental in maintaining the resort's reputation for excellence and fostering a culture of continuous improvement within the Front Office department. By executing these duties with precision and professionalism, you will contribute significantly to the overall success and profitability of Anantara Lawana Koh Samui Resort.

Qualifications

  • Previous Experience as FOM within a luxury resort environment
  • Passion for Hospitality
  • Exceptional Leadership Skills
  • Customer Service Excellence
  • Effective Communication
  • Problem-Solving and Organizational Skills
  • Attention to Detail
  • Flexibility and Adaptability
  • Commitment for Training and Development
  • Financial Acumen of handling P&L
  • Fluent in English, both spoken and written
  • Familiarity with Thai cultural practices and nuances to enhance service quality and guest experiences
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