Bell Boy - Local

  • Full-time
  • Company Location: Anantara Veli Maldives Resort

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Bell boy is a key person in the delivery of our guest service experience.  They serve as a guide, ambassador and sales person of the hotel.  While the main responsibility is to control the lobby traffic and assist guests, there are many intangible elements to the role.  Being highly guest-interactive, it is essential that the bell boy possesses extensive knowledge of the hotel operation.  Guests require a vast array of information.

  • To anticipate all guest needs and handle all guest inquiries
  • To participate in the effective day to day operation at the Bell service desk.
  • To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
  • To ensure lobby area is clean and tidy at all times.
  • To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
  • Assist guests with the luggage, and provide a luggage storage service for guest.
  • To coordinate delivery of messages and other items to the guest room
  • To assist guests who require special attention.
  • Complete all other shift duties as outlined on shift checklist.
  • To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
  • Assist all other areas of the hotel when required.

Qualifications

• Excellent communication skills.
• Fluent in English Language.
• Minimum 1 to 2 years of experience as a preferably in a 5-star hotel in Maldives. A friendly, outgoing behavior, able to involve and support operation.
• Proactive, resourceful, and able to work independently. 
• Pleasant personality and positive attitude.

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