A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

• Maintain a detailed knowledge of the entire IT Computer configuration of the property.
• Ensure that the entire hotel configuration experiences minimal operating interruption.
• Establish a maintenance checklist of all IT Equipment installed in the Hotel.
• Ensure that guest complaints related to hotel IT are logged, and quickly addressed to the full satisfaction of the guest.  Immediate attention must be given to any guest complaint.
• Ensure that confidential information is not released to any unauthorized persons.
• Arrange application training of users, in coordination with respective Div/Dept. Heads.
• Train all hotel users in back-up data procedures and monitor to ensure compliance at all times.
• To establish emergency procedures and contingency plans for crisis situations i.e. when the system is down.
• Maintain proper documentation for all systems in use.
• Establish security measures on safety of files and disks on back-ups against fire and other possible damage.
• Assist the Financial Controller in the internal control measurements relating to IT.
• Monitor interfacing of modules between various hotel systems to ensure efficiency and to prevent losses.
• Establish a system of contact with suppliers of hotel hardware and software’s for any arising needs.
• Make recommendations to management in respect of upgrades to existing software.
• To check on the status of computer system equipment and that they are adequate for department users.  Schedule and prioritise user requests for heavy demands on system, if necessary.
• Conduct analysis of work flow.  Recommend procedural changes as required.
• Ensure that all users are provided with adequate proper training in the day to day use of the hotel’s systems.
• Ensure that sufficient forms, office stationeries, computer items and others are readily available and at the same time ensure that they are within budget.
• Work closely with the Controller and the Finance Manager on whatever special projects are required to maintain and upgrade the quality of IT services within the Hotel.
• Be required to work at irregular hours and readily available on call basis on all systems problems and emergencies. 

• Minimum 2-3 years' experience in a similar role preferably in a 5 Star luxury resort.
• Deep knowledge in computer: Hardware, Software, Data Base, and Networking.
• Well experienced in systems design, analysis and project implementation, central reservation system, back-office modules and interfaces.
• Logical thinking and problem-solving skills.
• Result-oriented with high self-drive and commitment
• Resourceful and well-rounded
• Independent and able to work with minimal supervision, and able to work well in team.
• Fluent in English Communication both written and verbal.

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