A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

The primary responsibility of the Officer–Quality Assurance and Administration is to conduct a complete Quality Assurance overview with the AVC Owners who are applying for additional Club Points to upgrade their Ownership. This involves addressing post-sale concerns, responding to questions, and providing a thorough verification and acknowledgment overview of the pertinent facts related to Ownership obligations, and ensuring accurate completion of all company and/or governmental documents governing new Ownerships, including points application forms and instalment contracts.

The goal is to ensure that Owner concerns are addressed and by the end of the process the Owners have a clear understanding of their Ownership obligations, fostering comfort with their application decision.
Further responsibilities include contract creation and related task, and supporting the Owner Enhancement Administration team in other administrative and operational duties.

Flexibility is essential as the role may involve taking on additional duties to contribute to the overall efficient and effective operation of the Owner Enhancement Department.

Key Responsibilities:

1. Conduct a complete ‘Quality Assurance’ overview with the AVC Owner applying for additional Club Points ensuring any concerns, issues etc. are fully addressed and the Owner is fully satisfied and comfortable with their decision to upgrade their Anantara Vacation Club Ownership.
2. Obtain signatures from the applicants on the required documentation, ensuring accuracy and authenticity of the signatures.
3. Maintain regular contact with applicants as the primary point of contact within AVC, ensuring contract closure is on schedule and obtaining any required documents or information promptly.
4. Respond to and manage applicant concerns or complaints in collaboration with relevant departments before contract closure to secure the deal.
5. Process cancellations promptly if it is confirmed the applicant will not proceed with the application.
6. Create contracts and complete related tasks, ensuring timeliness and accuracy.
7. Maintain and distribute the live contract status report to the management of respective sites daily and respond to queries appropriately.
8. Actively monitor preview presentation integrity, reporting any deviations to the Director of Preview Centre for corrective action.
9. Communicate closely with Corporate Contract Administration and AVC Vacation Club Ltd. regarding contract readiness, cancellation statuses, and credit reviews.
10. Assist Preview Centre Associates in adhering to company policies, governmental compliance, and maintaining a professional image, reporting any breaches to management.
11. Manage post-contract closure complaints efficiently, coordinating with the Preview team to address the Owners concerns promptly and accurately.
12. Provide operational and administrative support for the Owner Enhancement Department in accordance with directives set by Management

#LI-PS2

• Excellent written and oral communicative skill in English and …Thai and Mandarin. (specify other language if applicable)
• Excellent listening skills
• Comprehensive knowledge of the AVC product, including being fully conversant with all Club documents & agreements (disclosure statement, reservation guidelines etc.).
• A high level of attention to detail in relation to documentation and numeracy.
• Negotiation and persuasion techniques.
• Patience and understanding, especially with any language related barriers.
• Basic understanding of loan financing.
• The ability to identify issues, investigate problems, and propose effective solutions.
   

Education &/or Experience:

• Bachelor’s degree or higher
• Previous experience relating to quality assurance, contract creation/management, administration and/or compliance, preferably with a hospitality or customer service orientated business is desirable.
• Finance background is desirable.