Spa Receptionist
- Full-time
- Company Location: Avani+ Koh Lanta Krabi Resort
Company Description
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
Job Description
- To conduct general receptionist duties.
- To contribute to the high level of services in accordance with the company’sstandard as prescribed in Standard Operation Manual
- To assist front desk staff in responding to the phone call and enquiries in professional manner.
- To identify, evaluate and solve guests’ complaints in timely manner.
- To coordinate spa promotion & media events and provide necessary information about facilities, special promotion & service as requested.
- To create receptionist schedule.
- To provide on the job training to new staff member.
- To oversee group booking and interface with hotel property.
- To ensure the receptionist, associated equipments and all work areas are clean and well maintained at all time.
- To handle the billing system and ensure that it is carried out accurately in accordance with accounting policies & procedures.
- To control the cash flow system and transactions process at the reception area.
- To actively motivate the staff to sell difference spa treatment & new promotions to maximize the revenues.
Qualifications
- Bachelor Degree in any related field
- At least 2 years experience in Hospitality Industry
- At least 2 years experience as Spa Receptionist or Receptionist
- Spa Therapy Knowledge is advantage
Additional Information
- Thai nationality
- Hardworking, persistent and dependable
- Positive and enthusiastic
- Technical Sales Skills
- English: Intermediate level required