Guest Service Representative (Thai Nationality Only)

  • Koh Samui, Ko Samui District, Surat Thani, Thailand
  • Contract
  • Company Location: Anantara Vacation Club Koh Samui

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

GSRs work at assigned locations and events, speaking to Customers in order to persuade them to attend a sales presentation with Anantara Vacation Club. They work closely with the general public, and with hotel colleagues. They must make sure that only guests who are qualified are invited to attend.

Key Responsibilities

  • Be the face of the company in the marketplace at your designated work locations

  • Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.

  • Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.

  • Complete necessary paperwork for tour bookings generated during your designated shift

  • Call your booked guests the night prior to their preview date to confirm their attendance if required.

  • Ensure sufficient collateral is in good condition and working order

  • Ensure your work location is neat and tidy

  • Attend scheduled team meetings.

  • Phone Marketing Administration with tour bookings generated during your designated shift.

Qualifications

Education &/or Experience

  • Bachelor degree / Associate’s degree or equivalent in Business Administration, Management, or a related field is require.

  • Fresh Graduates are also encouraged to apply.

Required Skills and Attributes:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. 

Technical Skills:

  • Good command of Spoken and Written English

  • Computer Skills. (MS Office and Internet).

  • Strong and confident communicator.

  • Eager to learn and develop professionally.

 Soft Skills:

  • Good attitude towards work

  • Good teamwork skills.

  • Communication Skills (Verbal, Negotiation, Presentation, Listening, etc.)

  • Problem-solving skills

  • Customer Service

  • Work Ethic

 Physical Requirement:

  • Nice Grooming

  • Good Personality

Mental Requirement:

  • Ability to work as an integral part of a team.

  • Ability to interact appropriately with a variety of individuals including customers/clients.

  • Ability to Work under Pressure.

 Workplace Environmental Requirement:

  • Maintenance: make sure the workplace, equipment, devices and systems are maintained, in working order and in good repair.

  • Cleanliness: keep workplaces and furnishings clean.

Additional Information

Thai-English Speaking

Thai Nationality only

Privacy Policy