At Minor Hotels, passion is our foundation. Passion for performance. Passion for innovation. Passion for serving our guests, passion for relationships with our partners. Because we believe that only when you begin with passion can you achieve perfection.

As Reservations Agent you will directly support the Central Reservation Manager in driving the performance of the reservations team at the regional office. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Assistant Central Reservation Manager for driving up-selling within the properties and to ensure optimal use of all distribution channels.

• At least 2 years' experience in Hospitality and Reservations
• Must be a South African National
• Fluent in English and fair in one other international language
• 12th Grade & Relevant qualifications
• Able to work flexible hours
• Familiar with the hotel operations available technology (Opera) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.