Support Engineer with German language
- Full-time
Company Description
Job Description
The Role: The Support team (SUP) provides unparalleled customer service to all customers, partners and internal personnel of MicroStrategy. The Support Engineer (RSE) is responsible for providing second line technical support for a set of MicroStrategy Products. The RSE dedicates their time to resolving higher complexity customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service.
Your Focus:
· Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies
· Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
· Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities
· Work in a strong team environment by interacting with Technical Support Engineer, Senior Technical Support Engineers, Technical Support Specialists and Product Support Managers to provide unparalleled support to customers in a wide variety of industries
· Prioritize and communicate product defects and enhancements to development teams
· Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
· Enhance personal and professional growth by participating in Internal Training Programs
Qualifications
Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus
You should also bring the following:
· Bachelor’s degree
· Fluent English and German language is a must
· Strong technical and analytical skills
· Excellent problem-solving and communication skills
· Customer service experience
· Visual Basic, HTML, XML/XSL, ASP, SQL technologies will be a plus
· Database (SQL, RDBMS) knowledge will be a plus
Additional Information
· The recruitment process includes online assessments as a first step (English, logic, business) - we send them via email after you apply. Please check also your SPAM folder
· We work remotely although it may be necessary to come to the office from time to time (customer visits, training, team building events)