MicroStrategy’s IT Support Engineer will provide desktop and help desk support to technical and non-technical employees, executive management, and event support (both on and off-site).   • Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment. • Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices. • Performs upgrades, repairs, imaging, configuration, installation and maintenance of PC, MAC, memory/storage, operation systems, servers, drivers, and other equipment. • Procures, installs, configures, troubleshoots, and repairs mobile devices for Apple and Android. • Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets. • Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services

Requirements: • Candidate must possess 1+ years of experience in a computer hardware environment, or the equivalent combination of formal education, training and experience. • Knowledge of Microsoft OS (Windows 2012, Windows 10). Office 365, Active Directory and desktops applications. • Excellent troubleshooting and problem-resolution skills. • A+ or similar certifications are a plus. • Excellent interpersonal communication skills in order to effectively interact with technical and non technical employees.  • Excellent customer service skills. • Ability to prioritize among multiple, competing requests. • Microsoft certification is a plus.

Qualifications: • Manage and build computers and servers to support needs of a large IT company • Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices. • Perform upgrades and repairs (e.g., memory installations, operating system upgrades, driver upgrades), imaging with WDS or Deployment Studio. • Work with customers to resolve technical issues • Provides hardware and OS deployment and support for Windows and Apple servers • Performs hardware and software evaluations and make recommendations. • Configure, install & maintain all standard PC and Mac hardware and software which include all aspects of the installation process from receiving equipment, installation of software, testing, and delivery to end user. • Provide mobile device support. (installations, configurations, troubleshooting) • Provide hardware support for printers and other IT equipment. • Create and maintain documentation relating to the most frequent questions and procedures. • Provide timely status reports that maintain service level agreement for delivery of quality service. • Support on and off-site corporate events. • Research and resolve customer issues in a timely and accurate manner with minimal guidance. • Update inventory system in order to have accurate information in terms of hardware delivered to the user. • Hot-line support. • Manage Purchase Order system and get in contact with vendors for Hardware and Software orders. * Effective oral and written communication skills in Spanish, English and Portuguese