Support Engineer

Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

· Technical support for the entire MicroStrategy Business Intelligence product suite – we will teach you and provide certified training

· Dedicating his/her time to resolving customer issues

· Contributing to the growth of our Knowledge Base and identifying ways to increase customer satisfaction

· Being open to constant development by participating in Internal Training Programs

Qualifications

· Strong analytical skills

· Curious mind with the aptitude for problem solving

· Fluent English, written and spoken is a must

· Strong communication and customer- facing skills

· Team player- always willing to give support to others and ask for help if needed

· Good time management skills. Able to prioritize tasks effectively

· Computer literacy and a technical background is a big plus

· Non-technical candidates will be considered if all other requirements are met

· Availability to work from 3:00 pm till 11:00 pm

Additional Information

· Employment contract with attractive salary and benefit package (private medical care, Multisport card, life insurance, outstanding employee referral bonus, Employee Pension Plan- PPE)

· Remote work. You are also welcome to use our comfortable office in Warsaw (Rondo Daszynskiego subway station)

· A chance to learn and develop in-demand technical skills and boost your career in IT. You will receive an internationally recognized certificate in Business Intelligence industry

· You will have an opportunity to build meaningful customer relations with the biggest companies in America

· Friendly and collaborative work environment

· Stable employment conditions with American working hours: 3:00pm-11:00pm