Founded in 2010, MEDFAR Clinical Solutions revolutionizes healthcare with our MYLE Integrated Care platform. Trusted by 15,000 healthcare professionals daily, we impact over 20 million patients across North America. In 2023, we proudly earned a coveted spot on Deloitte’s prestigious Fast50 and Fast500 lists, a testament to the exceptional contributions of our employees driving our success. Join us in transforming healthcare locally and globally, as we strive to empower 500,000 care providers to reach 500 million patients by 2030. 

As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.

Main Responsibilities

• Be an integral part of the onboarding team by helping to define the needs of new customers.

• Plan and prepare the technological park required for the deployment of MEDFAR’s products.

• Implementation of functional interfaces required for the deployment of our products.

• Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.

• Participate in remote and on-site project deployments depending on size or complexity using tailored tools.

• Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.

• Organize Q&A sessions for clients at clinics.

• Design presentations and write project reports.

• Support clients throughout the process.

• Apply corrective and preventive interventions while targeting the improvement of clinical processes.

• Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience.

• 6 months to 3 years of relevant experience.

• Strong sense of organization and structure of a work plan.

• Excellent customer service and thoroughness.

• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.

• Excellent communication in English, both orally and in writing.

Working conditions

• Contract: Permanent, full-time (40h/week)

• Working mode: Remote

• Car and driver’s license (Class 5) are required: This position requires regular travel, with frequency varying by week, throughout British Columbia as needed.

• Remote work and flexibility (supporting work-life balance)

• RRSP contribution

• Healthcare insurance from day one

• Paid time off: 3 weeks + 1 additional week between Christmas and New Year

• Annual training allowance ($1,500) to support your professional development

• An onboarding program to help you get familiar with our environment and the digital healthcare field

• All IT equipment is provided, with additional gear if needed

• Internal growth opportunities (promotions, internal mobility)

• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being

• A company culture focused on transparency, collaboration, and innovation

• Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally