McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

The IDL Asia BU (ABU) consists of Hong Kong, Korea, Taiwan, Malaysia, Singapore, Philippines, Thailand, Indonesia, India, Brunei and Vietnam markets.  As the Operations expert and a key member of the ABU team, you will provide support and coaching to Developmental Licensees, Managing Directors and market Operations Leads/Teams to drive high levels of operational performance (e.g., QSC, CSAT, and employee commitment), increased sales, profit and market share.  You will actively liaise with Global RSG, take care of initiative deployments and certification, provide calibration, while assisting markets to run great restaurants and improve restaurant profitability. This position offers the qualified applicant the opportunity to lead & work in a cross functional business unit team, experiencing many different cultures. Leveraging their operational expertise, knowledge of unique restaurant operating conditions and knowledge of the wide range of solutions that exist in the System, based on the latest in Operations solutions, standards & shared learning from other countries.

This position offers the qualified applicant the opportunity to lead & work in a cross functional business unit team, experiencing many different cultures. Leveraging their operational expertise, knowledge of unique restaurant operating conditions and knowledge of the wide range of solutions that exist in the System, based on the latest in Operations solutions, standards & shared learning from other countries.

You will support the ABU Operations Lead to be the gate keeper and enabler of information, resources and general support that will lead to the best Operational outcome and long term growth and profits for the markets.  Your role will promote linkage between the Segment, BU and Global RSG strategies and assigned markets’ strategies.

The successful applicant can expect to be part of a high performing, high impact team and will continue to grow their operations & system knowledge. He/she will influence decisions, and grow personally by developing stronger communications skills, expanding operational knowledge, influencing at a higher level that can help prepare him/her for future career

Principal Accountabilities

Strategic Business Partnership

• Represent the McDonald's brand and system and create the accountability level to ensure that restaurants in the markets meet McDonald's QSC, Safety, Security, and Food Safety standards.
• Provide strategic consulting and tactical recommendations to Business Unit, DLs, MDs and market’s Operations leadership on overall operations, operations talent and customer satisfaction.
• Act as an advocate for the IDL markets to ensure that both points of views (IDL/ Global) are clearly communicated, strategies are aligned, and decisions are based on what's best for our customers.
• Partner with Global, and other Business Unit functions (e.g. People, Development, Technology) to identify best practices and align strategies to optimize assigned markets potential.
• Assist markets to align business plans geared to operations success with the overall goal of improving operation standards in these markets.
• Act as BU resource to coordinate market “best practices” and communications for IDL Markets.

Operations Strategy / Consulting

• Visit BU markets and tour restaurants, and follow up on Operations initiatives (Operations, PACE, NABIT Bundles, Gold Standard Deployment, Complexity) and general QSC and Food Safety
• Monitor PACE and CSAT results and compare with observations when touring restaurants
• Directly responsible for overseeing the PACE/ 3rd Party food safety and CSAT process for Business Unit, ensuring PACE calibration occurs as required, visits are completed, action plans are implemented, and under-performing restaurants are focused on, resulting in operations improvements across the Business Unit.

People and Training

• Represent the McDonald's brand and system to ensure the delivery of the People Promise by:
  • Promoting a positive and collaborative work environment within the markets and segment to create and accomplish business and profit plan objectives.
  • Demonstrating and reinforcing the McDonald’s Values, Leadership competencies, and fundamental people minimums necessary to gain commitment (loyalty, pride, satisfaction) from market’s teams.
• Partner with the Business Unit to reward and recognize market teams for their results.
• Consult with markets’ leaders to build self-sufficiency among market’s operations teams by assessing skill levels and identifying development opportunities and resources.
• Support the development of market Operations team members who require support as defined by their MDs

Knowledge & Experience

• Strong restaurant operations management/field services experience
• Leverage & excel in the use of technology to stay connected with team & markets
• Flexible working hours to cater for different time zones based on team collaboration & responsibilities
• Build a broad Operations network to understand market opportunity & needs, whilst working relentlessly to support or deliver solutions
• Proactivity seek best practices & shared learnings
• Must have good English skills and other language capabilities and advantage.
• A self-starter and be able work independently with minimum supervision
• A high level of interpersonal skills and a flexible mindset – desire to work in a dynamic team across time zones and with very different audiences and levels
• Ability to influence; Deliver results through partnering with and influencing others
• Cultural sensitivity and understanding of the diversity of Asian culture
• Interact with people at all levels in the organization and navigate culturally sensitive topics.
• Work virtually and cross-culturally.
• Travel extensively within the Business Unit and occasionally other areas of the organization
• Ability to manage and build a strong working relationship with both internal and external key stakeholders.

Expected Behaviours:

• Promote a culture of collaboration across organizational boundaries.
• Support the success of teams across the business
• Creates opportunities to celebrate the contributions of diverse teams
• Champions the value of an inclusive team environment toward achieving McDonald's business goals.
• Creates an environment in which conflict within or between teams is used constructively to achieve better business solutions.

This position will be based in Asia, preferably Singapore however can be based in the incumbent’s home market (depending on the location) and reports to the Senior Director, Operations Lead ABU.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? If yes, we encourage you to apply even if you don’t meet every single requirement!

• Minimum of 8 years of Operations experience within McDonald’s
• Minimum of 3 years of experience consulting with restaurants.
• Strong verbal and written communication in English.
• Excellent consulting and influencing skill

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”