McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.  At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Senior Manager, Hardware Asset Management, is part of the Restaurant Hardware & Infrastructure team, reporting to the Director of Infrastructure & Operations Platforms.  This individual will be responsible for developing and implementing strategies to effectively manage the lifecycle of hardware assets, including point-of-sale (POS) systems, servers, network infrastructure, and other in-restaurant technology devices.  This individual will partner closely with the Vendor Management Office and Global Sourcing teams to ensure vendors are able to meet forecast demand across all markets for all hardware assets.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

• Develop and execute a comprehensive hardware asset management strategy that aligns with the company's goals and objectives.  Think outside the box to consider new sourcing and hardware lifecycle management opportunities available at global scale.
• Lead a team of hardware asset management professionals to provide asset and configuration management support including auditing, reporting, training, and database upkeep
• Define asset management requirements and standards and solutions for both in-house assets and vendor managed assets
• Drive continuous reporting on asset lifecycles to customer facing and back-office solution owners; partner with market teams to develop forecasts for suppliers to plan against
• Create asset lifecycle framework and drive cost reductions and efficiency gains
• Create processes and procedures, and provide training to support technicians and other stakeholders
• Implement and monitor processes to ensure the accuracy of hardware, software, and configuration items
• Manage and coordinate physical inspection, evaluation, and rating of McDonald’s restaurant infrastructure platform
• Forecast additional funds needed for staffing, equipment, materials, and supplies; monitor expenditures; implement adjustments, as necessary
• Monitor industry trends and developments in hardware asset management, identifying opportunities for process improvement and cost savings.
• Partner with Global Sourcing and the Vendor Management Office to collaborate with vendors and service providers to negotiate contracts, service level agreements, and maintenance/support agreements, ensuring optimal value and performance.
• Provide timely and accurate reports and metrics on hardware asset management activities, including asset utilization, cost analysis, compliance, and risk assessments, to stakeholders and senior leadership.

• 8+ years of technical product management or relevant experience with a Bachelor’s degree or 6+ years relevant experience with a Master’s degree.
• Proven experience (8+ years) in hardware asset management, preferably in a multi-location environment, such as the retail or restaurant industry.
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Demonstrated ability to tackle technical opportunity areas from an unclear problem statement, driving clarity, understanding and discussing technical concepts, managing trade-offs, and evaluating potential concepts with internal and external partners
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success.
• Excellent problem-solving, organizational, and analytical skills, with the ability to evolve product / service strategy based on research, data, and industry trends.
• Excellent presentation and writing skills, with the ability to translate theory into practical application.
• Excellent communication and interpersonal skills, with the ability to collaborate and build relationships across diverse stakeholders, including technical and non-technical teams.
• Understand customer centricity, and lead product / service evolution with that mindset.

Preferred Qualifications:

• Demonstrated technical expertise managing hardware asset lifecycles
• Strong leadership and team management skills, with a track record of building and developing high-performing teams.
• In-depth knowledge of hardware asset management principles, processes, and best practices, including procurement, deployment, tracking, maintenance, and retirement.
• Familiarity with asset tracking systems and tools, such as IT service management (ITSM) software or configuration management databases (CMDB).
• Strong analytical and problem-solving abilities, with the capacity to analyze complex data, identify trends, and propose effective solutions.
• Proven project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Knowledge of industry regulations and compliance standards related to hardware asset management, such as IT asset management (ITAM) frameworks or ISO 55000.
• Experience in negotiating contracts and managing vendor relationships.
• Proven track record of delivering results in a fast-paced, multi-location environment
• Deep understanding of global complexities and differences between markets / regions

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.